Pega Technical Manager
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Pega technical manager with 12 + Years of Strong Experience in Pega BPM, Java/J2EE based Enterprise Applications.
Pega technical manager with 12 + Years of Strong Experience in Pega BPM, Java/J2EE based Enterprise Applications.
Predominantly being a part of PRPC implementation, fixing bugs on various backlogs, troubleshooting server side issues with CSA, CSSA, PCDC, PCDS & PCMC certifications.
Working in BPM - Pega PRPC 7.x & 8.x version, Pega Cloud Operations Management, Pega - Data Migration.
Working in Design, Development and Product Support in Pega PRPC 7.x, 8.x versions.
Providing Support and Technical Expertise to customer across various domains.
Well Worse in handling critical situation like Sev-1 - day to day.
Perfectionist and extremely interested in performing RCA's for the PRPC Apps hosted in the Cloud and Customer On-Premise Environments.
Working closely with Pega Cloud Team, catering Technical Expertise to Pega Cloud Customers across,
Involved in day to day Sev 1 Situation - Pega 7.x Applications hosted in Pega Cloud.
Exposure towards Pega Cloud Architecture, Monitoring Tools like Data Dog, AWS Services, Instance Provisioning, ZenOS, LB configurations, cloud operations, etc.
Expertise in Application Performance.
** RCA for Node Crash / Termination
Thread Dump Analysis.
Pega Rules and Alert Logs analysis using tools like LogViewer, Trace Viewer, Pega Diagnostic Cloud
Pega Rules and Alerts - Analysis
CPU Usage %, RDS Usage,
DB - Explain Plan, AWR Reports.
Background Processing.
Agent, Utility, Node Configurations.
Analysis - PRPC 7.x Version Applications
People and Product Management Expertise.
Handling Day to Day Escalations, Day to Day Customer Interactions.
`Bachelor of engineering in computer science and engineering
