Udit Sharma

IT Professional with 10+ years of experience in configuring, implementing, managing, and troubleshooting MDM, MAM, and Enterprise Mobility (EMM) solutions. Strong expertise in Microsoft Intune, Workspace ONE UEM (AirWatch), and Entra ID. Proven ability to lead team, manage enterprise environments, execute migrations, and collaborate with global stakeholders. Recognized for problem-solving, accountability, and delivering high-quality support in complex IT infrastructure.

Senior Technical Lead - Wipro Limited

(2025-09)

Project: Banking & Finance sector

Assistant Consultant - Tata Consultancy Services Ltd.

(2023-03 - 2025-08)

Project: Shipping & Logistics company

Senior Specialist - HCL Technologies Ltd.

(2020-11 - 2023-03)

Project: Airlines company

Consultant projects - PC Solutions Pvt. Ltd.

(2020-04 - 2020-11)

Project: Engineering (R&D Services) company

Sr. Escalation Engineer, Lead operations - Convergys Services India Pvt. Ltd.

(2015-07 - 2020-03)

LOB: Microsoft Intune

• Lead and manage shift operations for the Microsoft Intune EMM, WorkspaceOne UEM (SaaS) environment ensuring service stability and SLA adherence.
• Coordinate with cross‑functional teams for Business‑as‑Usual (BAU) operations and timely execution of project deliverables.
• Plan, organize, and conduct team meetings to drive process improvements and operational efficiency.
• Prepare, update & contribute to SOPs, LLD, HLD, KBs, Reports
• Monitor and manage high‑age incidents, remove blockers, and ensure timely resolution and closure.
• Participating in project activities and Provide technical and functional assistance to team members.
• Manage Intune change activities, configuration updates, and environment maintenance tasks.
• Troubleshoot and resolve device enrollment issues, MDM/MAM configurations, compliance policies, and configuration profiles.
• Handle escalated incidents with live troubleshooting, customer recovery actions.
• Perform floor support activities including knowledge sharing, mentoring peers, and conducting root‑cause analysis.
• Lead the technical discussions and understand requirements and translate into design
• Collaborate with Microsoft Escalation Engineers and Technical Advisors to diagnose and resolve critical Intune issues.
• Administer Autopilot, device wipe/retire actions, application protection policies, and mobile application management.
• Perform log analysis using tools such as MDMDiag and Event Viewer to identify root causes and implement permanent fixes.

Polytechnic in Information Technology - Information Technology

Class 12th - higher secondary

Class 10th - matriculation