Udit Tiwari

Results-oriented banking professional with 13+ years of experience in retail banking, branch operations, CASA acquisition, liability business, customer relationship management, and branch sales across leading private sector banks. Proven expertise in driving business growth, managing branch operations, handling customer portfolios, ensuring compliance, and leading operational and sales teams. Strong track record of achieving 110–130% business targets, improving customer satisfaction, and strengthening operational efficiency.

Relationship Manager CASA - Federal Bank

(2025-02)

• Managing CASA acquisition and liability business growth through customer acquisition and relationship management initiatives
• Handling customer portfolio and strengthening long-term banking relationships
• Driving cross-selling of banking products to improve branch revenue generation
• Supporting branch business targets through proactive customer engagement

Service Delivery Manager - IndusInd Bank

(2023-11 - 2024-08)

• Managed end-to-end branch operations, service delivery, and audit compliance
• Ensured adherence to operational risk, KYC, and regulatory compliance standards
• Supervised branch processes to maintain smooth operational functioning and customer service quality
• Coordinated with internal teams for issue resolution and process improvement initiatives

Customer Service Manager - IndusInd Bank

(2020-05 - 2023-11)

• Managed branch operations team and customer servicing activities
• Handled account maintenance, transaction monitoring, and customer issue resolution
• Improved customer satisfaction through efficient service delivery and relationship management
• Maintained operational accuracy and compliance with banking policies and procedures

SO CASA / Branch Sales Head - ICICI Bank

(2013-04 - 2020-04)

• Led branch liability sales and CASA acquisition initiatives across retail banking products
• Consistently achieved 110–130% business targets through customer acquisition and portfolio management
• Managed branch sales activities and coordinated with teams to drive revenue growth
• Strengthened customer relationships through proactive engagement and service support
• Contributed to branch business expansion through cross-selling and lead generation initiatives

B.Sc - Purvanchal University (2011)

Intermediate - U.P. Board (2008)

High School - U.P. Board (2006)

Certificate - Sales Academy - ICICI Bank (2013)