Ujjwal Verma
Sr. Associate
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About
Customer-focused professional with 3+ years of experience in customer service and operations. Skilled in resolving queries via phone and email, ensuring high first-contact resolution and improved customer satisfaction (CSAT). Adept at multitasking and escalation handling with proven experience in training and mentoring teams.
Experience
Customer-focused professional with 3+ years of experience in customer service and operations. Skilled in resolving queries via phone and email, ensuring high first-contact resolution and improved customer satisfaction (CSAT). Adept at multitasking and escalation handling with proven experience in training and mentoring teams.
Education
B. Tech – Electronics & Telecommunication, Trident Academy of Technology (BPUT), 2016
Class XII – Science, D.A.V. Public School (CBSE), 2010 Class X – D.A.V. Public School (CBSE), 2008
