Uma Pampana

Senior Office Administrator cum Operations Manager with 20 years of distinguished experience spearheading institutional workflows, compliance, HR administration, and stakeholder relations within the educational sector. Proven expertise in running smooth front-and-back office operations for student bodies of 500+, optimizing financial databases, managing vendor frameworks, and leading cross-functional teams. Equally adept in Student Counseling and Enrollment Strategy, with a demonstrable track record of driving institutional growth up to 200%.

Seeking a leadership-level administrative role to optimize operational efficiencies in a progressive educational institute in Kakinada.

Office Manager cum Business Development Counselor - Quality Thought - Hyderabad

(2021-08 - 2024-10)

• Managed end-to-end office administration for 500+ active students including admissions, fee tracking, records, and regulatory compliance.
• Supervised a team of 7 junior counselors and administrative staff, guaranteeing seamless daily institutional operations and zero class disruptions.
• Digitized core student and financial databases, improving record retrieval accuracy and reducing operational paperwork by 70%.
• Oversaw vendor networks, facilities maintenance, and asset inventory to sustain an uninterrupted academic environment.
• Coordinated directly with academic faculty and management for macro batch scheduling, circular distributions, and institute calendars.

HR Admin cum Office Administrator - ORIEN IT - Hyderabad

(2014-11 - 2020-03)

• Directed comprehensive front-office operations, managing up to 300+ student walk-ins, course inquiries, documentation, and parent relationships monthly.
• Administered foundational HR operations, maintaining accurate employee profiles, tracking attendance systems, and driving local recruitment coordination.
• Ensured absolute data accuracy within financial ledgers and academic registers to support management reporting and internal compliance audits.

Office Administrator cum Counselor - GPS INFOTECH - Hyderabad

(2010 - 2014)

• Supervised primary office actions, greeting guests, controlling inquiries, coordinating appointments, and systematizing structural office workflows.
• Partnered with instructional staff to design academic timetables, organize course modules, and regulate institute space planning.

Assistant HR Manager cum Counselor - JVS INFOTECH Pvt Ltd - Hyderabad

(2004 - 2009)

• Promoted to Assistant HR Manager after consistently driving academic counseling campaigns that resulted in a 200% surge in successful student admissions.
• Spearheaded recruitment cycles, managed foundational candidate screening, coordinated panels, and led professional staff onboarding processes.

Bachelor of Commerce (B.Com - Computers) - Computers - Osmania University, Hyderabad

Certification in Human Resource Management (HRM) - Human Resource Management - Shiva Shivani Institute of Management, Kompally, Hyderabad