Uma Shankar Sharma

Designed and deployed backend enterprise and contact center solutions for key clients including Xiaomi, TCS, Banglalink, and Walaa Insurance, improving overall operational efficiency by 30%. Engineered and integrated secure RESTful APIs and SOAP web services to replace direct database dependencies; this centralized API approach streamlined application architecture and reduced maintenance overhead.

Directed User Acceptance

Testing (UAT) and System Integration Testing (SIT), ensuring 100% reliable deployments and reducing post-release defects.

Senior Engineer at Black Box Limited (2020-09 – 2024-07)

• Designed and deployed backend enterprise and contact center solutions for key clients including Xiaomi, TCS, Banglalink, and Walaa Insurance, improving overall operational efficiency by 30%.
• Engineered and integrated secure RESTful APIs and SOAP web services to replace direct database dependencies; this centralized API approach streamlined application architecture and reduced maintenance overhead.
• Directed User Acceptance Testing (UAT) and System Integration Testing (SIT), ensuring 100% reliable deployments and reducing post-release defects.
• Delivered comprehensive post-go-live support and production server monitoring, rapidly debugging critical issues to maintain a 99.9 % system uptime and seamless performance.
• Collaborated closely with cross-functional teams to gather requirements, design solutions, and deliver projects aligned with business goals.

Intern at Retail Automata Analytics (2019-06 – 2019-08)

• Leveraged Python, NumPy, and Pandas to perform advanced data manipulation and analysis, efficiently processing datasets to support data-driven decision-making.
• Executed a critical MongoDB upgrade across the system, optimizing query execution times for large datasets and successfully reducing memory usage.

Bachelor Of Technology in Electronics And Communication – National Institute Of Technology (2016-08 – 2020-06)

XII in Computer Science – The Army Public School (2013-04 – 2014-03)