Umama Khan

People-focused professional with 4 years of experience handling employee and customer queries in fast-paced environments. Skilled in communication, problem-solving, teamwork, and delivering high standards of service. Passionate about aviation and committed to creating positive customer experiences aligned with premium hospitality standards.

HR Executive - Experience Commerce - Mumbai, India

(2022-01 - 2024-12)

• Assisted employees with payroll and account-related concerns while maintaining professionalism and timely resolution.
• Coordinated with internal departments to resolve employee concerns efficiently and improve service experience.
• Handled high volumes of calls and email communication while ensuring clear and professional customer interaction.
• Successfully handled escalated employee concerns by maintaining professionalism, empathy, and effective problem-solving skills.

HR Executive - Mullenlowe Lintas - Mumbai, India

(2019-01 - 2021-12)

• Coordinated recruitment activities including candidate screening, interview scheduling, and onboarding support while ensuring a professional and positive candidate experience.
• Managed employee queries and supported team communication with a customer-focused and solution-oriented approach.
• Collaborated with cross-functional teams in a fast-paced environment to support staffing operations and maintain high service standards.

Masters of Business Administration - Human Resources - University of Mumbai (2018-12)

Bachelor of Science - Microbiology - Mithibai College (2016-12)