Umang Agarwal

I am a highly motivated and progress-focused individual with a long-standing background in the E-commerce and service industries. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to an organization. My diversified experience across various industries makes me a good fit, it also strengthens my capability of wearing a lot of hats, leading a team, motivating team, helping the company to grow.

LIVSPACE, Gurgaon

GM – Operations Control (Last Mile Operations)

Present - 2022

• Building Planning & Internal Operations for handling North/West operations.
• Handling end-to-end Interior Designing projects with the right acumen.
• Continuing to develop a forward-looking S&OP process by changing the mind-set amongst all departments.
• Deliver cost improvement by building or involving 3rd party tools (ERP).
• Established budgets and financial forecasting to ensure activities remain within the approved budget.
• Provided technical planning and material support for complex projects, resulting in increased customer satisfaction.
• Coordinated production schedules and optimized resource allocation, resulting in increased productivity and reduced costs.
• Handled key accounts such as BYJUs, Aakash Institute, Amazon as an Account Manager.
• Handled Programs to infuse my past skills in building the system as a Program Manager. Building complex consoles, error reports and dashboards.
• Collaboration cross-functionally with business analysts, developers and testers to explain new process transformations.
• Continuing cross-functionally to provide support during the project lifecycle.
• Built Project Closeout process to fetch the Actual Margin achieved.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 15.67 %.
• Developed and cultivated lucrative relationships with old clients through effective communication and exemplary interpersonal skills, which led to the recovery of 76.23% retention payment.
• Built end-to-end Commercial Interior Designing Process.

Flipspaces, Bangalore 

AGM Operations

2021 - 2018

• Headed Pilot Projects such as Sanitization of Office Spaces and Artificial Intelligence-based Biometric scanner devices for enabling touchless operations.
• Managed 25+ large-scale projects with a focus on staying within schedule, budget, and client/brand parameters.
• Drove operational improvements which resulted in savings and improved profit margins by 13%.
• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
• Led Client Service team of 20+, working in correlation with the implementation team. Checked on quality control, seamless implementation, and timely delivery.
• Addressed long-standing problems by structuring and implementing cost-saving methods.
• Worked with multiple stakeholders across the organization to recommend and implement changes to operations processes and other tools.
• Leading Team meetings as well as one on one sessions to discuss performance, actions, and areas of opportunity.
• Managed responsibilities such as Profit & Loss, Supply Chain Management, Risk Management, Inventory Management, and Monitoring Billing

Quikr India Pvt Ltd, Bangalore

City Manager and Pilot Project Lead

2018 - 2016

• Managing At-Home Diva (On-demand in-home beauty), Diva & Dapper (offline Salon), and Handymen Services segments.
• Monitoring of complete P&L for At-Home Diva and Handymen Services.
• Planned and coordinated numerous marketing and public relations events, resulting in a significant increase in new customers by 27%.
• Proposed new strategies to retain customers, resulting in a 7% decrease in cancellations.

Honeywell International, Gurgaon

IT Incident Management

2016 - 2015

• Handled day-to-day technical issues raised by the Honeywell employees.
• Increased customer satisfaction by resolving product or service issues by 6%.

Hira Outdoor Agency Pvt Ltd, Meerut

Vendor Management Analyst

2015 - 2014

• Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

MBA - Operations (2012 - 2014)

Narsee Monjee Institute of Management Studies (NMIMS) University, Mumbai

Bachelor of Technology - Computer Science (2009 - 2012)

MPSTME, NMIMS University - Mumbai