Umang Gohil

Customer Support Executive with experience in handling international and domestic customers via chat, email, and voice. Skilled in CRM tools, ticketing systems, and delivering high customer satisfaction.

Order Support (USA) - Sutherland

(2025-11 - 2026-04)

• Handled tickets using HPSM and resolved billing/order issues

HR/Payroll Associate - Accenture

• Worked on HR operations and internal systems

AI Associate - Amazon

(2025-05 - 2025-09)

• Maintained backend data accuracy

Process Executive - Firstsource

(2024-05 - 2024-07)

• Handled UK client chat/email support

IT Support Intern - Panasonic

(2023-01 - 2023-03)

• Resolved IT tickets and user issues

Customer Support Executive - HDFC Bank

(2022-03 - 2022-09)

• Managed customer queries and support

BCA - Manipal University Jaipur

M.Com - Mumbai University

B.Com - Mumbai University

HSC & SSC - Maharashtra Board