Umang Mishra

Results-driven professional with 13+ years of business ownership experience across Restaurant and Event Operations, combined with freelance technical support experience and formal training in Business Analytics. Strong expertise in Excel, MySQL (Structured Query Language), Power BI, and Tableau, with proven ability to analyse sales trends, customer behaviour, inventory management, and operational Key Performance Indicators (KPIs) to improve profitability and operational efficiency. Seeking to transition into a Business Analyst or Data Analyst role where business acumen and analytical skills can deliver measurable impact.

Data Analyst Intern at Aivariant (2015 -11 - Present)

Transforming data into meaningful business insights by performing data cleaning and transformation techniques using Power Query, building semantic data model and establishing accurate data modelling and creating business KPI's and dashboard using PowerBi and Tableau to facilitate business intelligence and data driven decisions.

Freelance Technical Support at Fiverr (2022-01 – Present)

• Delivered remote technical support services to clients across USA, UK, Europe, Middle East, and Asia
• Diagnosed and resolved issues related to software installation and configuration, system performance troubleshooting, and basic cybersecurity and access-related issues
• Maintained 95%+ client satisfaction rating through timely issue resolution and clear communication
• Managed end-to-end client interactions including requirement gathering, issue diagnosis, and post-resolution support
• Analysed recurring issues to recommend process improvements and preventive solutions
• Maintained a perfect 5-star rating across all Fiverr projects, serving clients across USA, UK, Europe, Middle East, and Asia

Operations & Event Manager at Purab Pashchim Restaurant (2013-01 – 2022-12)

Self-Employed

• Managed end-to-end restaurant operations including sales, procurement, staffing, and vendor management
• Analysed daily, weekly, and monthly sales data to identify high-margin products and optimise menu pricing strategy
• Reduced inventory wastage by 15–20% through demand forecasting and reorder point optimisation
• Implemented operational process improvements that increased efficiency and improved customer satisfaction scores
• Led cross functional teams for conducting successful 100+ events involving direct customer requirements gathering to on time execution of events upholding higher customer satisfaction with 4+ star ratings

Master's Degree in Mass Communications in Science & Technology – University of Lucknow (2011-01)