Umar Zuberi

Customer-focused professional with expertise in customer support, sales, and staff management. Skilled in resolving inquiries, boosting sales through effective communication, and leading teams for operational efficiency. Adept at handling high-pressure situations, implementing strategies to enhance customer satisfaction, and driving business growth.

Passionate about creating seamless customer experiences and fostering a productive work environment. Adaptable, results-driven, and committed to delivering exceptional service.

Relationship manager - Edxport Pvt Ltd.

(2023-01 - 2025-12)

• Managed client relationships in the import-export sector, ensuring seamless communication and satisfaction.
• Engaged with international and domestic clients to understand their needs and offer tailored solutions.
• Negotiated deals, handled inquiries, and facilitated smooth transactions.
• Coordinated with logistics and operations teams to ensure timely deliveries.
• Maintained records and followed up with clients to strengthen long-term partnerships.

Relationship manger - VeePhoenix compliance pvt Ltd.

(2021-01 - 2022-12)

• Represented Doctor Alliance Platform, engaging with doctors via calls.
• Explained platform benefits, building trust and generating high-quality leads.
• Highlighted features like increased patient reach, seamless appointment management, and enhanced professional networking.
• Followed up consistently to maximize conversions and platform adoption.

Customer support executive - Amazon. In

(2020-01 - 2021-12)

• Delivered top-notch support via chat, email, and phone.
• Resolved issues swiftly, ensuring customer satisfaction.
• Managed returns, refunds, and order concerns efficiently.
• Handled escalations with a solution-driven approach.

Bechalore of Business Adminitration - Business Administration - BARKATULLAH UNIVERSITY (2016-01 - 2019-12)

Economic, Commerce - CAMBRIDGE HR. SEC. SCHOOL (2014-01 - 2016-12)