Umara Khatoon

A working professional with a wealth of transferable skills gained in the Customer service. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Seeking a challenging position that will allow me to utilize and contribute my skills in an organization, which offers excellent professional growth.

Product Compliance Senior Associate - AMAZON INDIA Private Limited

(2019-06)

• The Product Compliance teams ensure that Amazon transactions satisfy legal and safety requirements
• We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export)
• This involves analyzing product import documentation and flagging hazardous risks.

Associate Service desk Specialist (USA) - Tangoe India SofTek Services Private Limited

(2016-08 - 2019-06)

The company helps the clients in the telecom expense management. It is an inbound center and my role were to assist the users in placing orders for corporate devices, helping them with device activations and also helping them with any device issues by contacting the carrier.

• It also involved discussing and clarifying operational requisite for mainly cell phones and hot spots
• This involved everything from purchasing, activations and so on, all through billing discrepancies and disputes to resolve issues
• Worked with the fulfilment team and vendors like AT&T and Verizon in tandem to successfully achieve customer satisfaction.

Item Data Specialist - TARGET INDIA PVT LTD.

(2015-10 - 2016-08)

Target Corporation is an American retail corporation. The eighth-largest retailer in the United States, it is a component of the S&P 500 Index.

• Item Data Specialist, you will manage enterprise item data in order to enable a superior experience for our guests in stores and online
• You will complete item set-ups within the assigned level of service via partnership with merchant teams, internal stakeholders, and external vendor partners

B.Tech - Cambridge Institute of Technology, Ranchi University

II PUC - DAV Public school Bokaro, CBSE Board

SSLC BIV 2/A - Bokaro, CBSE Board