AnSys Solutions - Bangalore
Support Manager - July 2016 - Current
- Delivered enterprise IT support for 500+ users, deploying and configuring Windows OS,
Outlook, and network printers.
- Administered Active Directory and managed user accounts, security groups, and permissions.
- Implemented backup solutions ensuring 99.9% data recovery reliability.
- Reduced support tickets by 30% through proactive troubleshooting and preventive measures.
- Deployed VMware/Hyper-V virtualization, consolidating servers and cutting hardware costs.
- Planned and executed system migrations with minimal downtime.
- Installed and configured peripheral systems (EPBX, CCTV, Biometric Access Control).
- Collaborated with cross-functional teams to deliver custom IT solutions aligned with business needs.
Krisfo Infotech - Bangalore
Senior Systems Engineer - August 2015 - June 2016
- Provided L2/L3 IT support across Windows Server, LAN, WAN, and voice systems.
- Conducted root cause analysis, reducing downtime by 25%.
- Mentored junior engineers on advanced troubleshooting methods.
- Performed system audits and implemented security patches, improving stability.
- Designed testing protocols ensuring reliable software and system deployments.
Therelek Engineers - Bangalore
Systems Engineer - October 2012 - June 2015
- Improved system performance by resolving infrastructure bottlenecks.
- Designed disaster recovery strategies, minimizing outage risks.
- Negotiated IT vendor contracts, achieving 15% cost savings.
- Maintained compliance with IT best practices and regulatory standards.
BSA Training Academy - Pune
Systems Executive - April 2010 - October 2012
- Installed and configured Windows OS and Microsoft Outlook for 300+ endpoints.
- Supported LAN infrastructure and desktop troubleshooting.
- Developed IT documentation and training materials for internal users.
Hubert Ebner (I) Pvt. Ltd - New Delhi
Systems Executive - February 2005 - March 2010
- Managed desktops, laptops, and LAN networks for 200+ employees.
- Configured and supported Windows XP networks and email systems.
- Implemented regular data backups and antivirus updates.
