Umme Salma Khan

Dynamic and results-driven professional with extensive experience across management roles, including Manager, Assistant Manager, and Team Leader. I bring strong expertise in team leadership, escalation management, and delivering exceptional customer service. Proven ability to foster collaborative work environments, streamline processes, and drive performance to achieve organizational goals.

I am keen to leverage my skills and experience to contribute to your organization's success while enhancing customer satisfaction and operational efficiency.

Manager - Buloke Realty Ventures

(2025-04)

• Customer Onboarding & Booking Support
• MoU (Memorandum of Understanding) Execution
• Assignment Agreement execution by coordinating with the Builder
• Loan Documentation Coordination
• Disbursement Follow-ups

Manager - Aratt Developers, Bangalore - Bangalore

(2023-10 - 2025-02)

Responsible for leading the Post Sales CRM Operations, payments, and collections.

• Ensure regular monitoring of the project, progress, and update the clients on the same
• Ensure on-time completion, comprehensiveness, and accuracy of all documentation pertaining to sales and services
• To maintain relationships with clients and coordinate client queries post-booking formalities, until possession
• To assist clients with all queries about legal matters, agreements, registrations, taxation, banking, etc
• To prepare various reports on a daily, weekly, quarterly, and monthly basis
• SAP Entries (Demand, Receipts, and Invoice)

Assistant Manager - Shriram Properties, Bengaluru - Bengaluru

(2021-03 - 2023-09)

• Agreement & Documentation
• Payment & Collections Follow-up
• Loan Coordination
• Examine grievances and complaints on all social media platforms and determine adherence to the grievance handling procedure

Escalation Manager - NoBroker Technologies Solutions Pvt Ltd

(2018-01 - 2021-02)

• Customer Engagement Activities. Handle cancellation, bucket, and retain customers
• Planning and strategizing retention data with CRM, and reducing churn
• Handle the defaulter bucket, analyze, and handle customers accordingly to bring in payments
• Handling escalations and resolving the issue by coordinating with the back end in the given time frame

Team Leader - Myntra.com

(2012-11 - 2016-04)

• Looking after sales
• Handling customer service escalations
• Coordinating with the back-end team and resolving the complaints raised by customers and to make sure that the team resolves the issue in the given promise time
• To monitor the calls and emails of the team mates and share the feedback
• Also, look into how to improvise the customer service

Sr. C.S.A - First Source Solutions Ltd

(2007-03 - 2012-05)

• Resolving the queries related to the Digital Services
• Handling billing enquires
• Providing basic technical support and upselling broadband services

Bachelor of Computer Applications - Computer Applications - Madras Open University (2003 - 2008)