Unaiz Pathan

Security Manager with over 10 years of experience in mall, hotel, and event security operations. Proven ability to lead large teams, enhance safety infrastructure, and reduce risk through proactive planning. Skilled in emergency response coordination, crowd control, and technology-driven monitoring solutions.

Security Manager at Phoenix Mills Ltd (2025-01 – Present)

Luxury mall. Spearhead the safety and security operations of a luxury mall, overseeing 171 security guards, 96 traffic wardens, 14 supervisors and 10 CCTV operators.

• Developed robust protocols reducing incidents by 25% in five months
• Upgraded CCTV systems and access control, improving monitoring efficiency
• Managed budget, cutting costs while enhancing service quality
• Collaborated with law enforcement and emergency services for effective incident response
• Trained staff, improving emergency response times
• Conducted risk assessments and safety audits, enhancing safety environment
• Introduced new crowd management techniques, reducing incidents

Security Officer at IHCL (Ginger Mumbai Airport) (2023-09 – 2025-01)

Hotel security management.

• Supervised hotel security operations, managing 20 guards and officers across shifts
• Introduced a digital visitor screening system, reducing unauthorized access
• Monitored and maintained fire and life safety systems (FLS), ensuring zero fire safety violations
• Led detailed incident investigations and created preventive action reports
• Trained front office, housekeeping, and engineering staff on emergency and evacuation protocols
• Coordinated with local police and fire departments during VIP visits and emergencies
• Conducted regular mock drills and hotel-wide safety audits in compliance with IHCL and state norms
• Maintained daily MIS and incident reports, supporting hotel audits and management reviews
• Ensured seamless and discreet security during VVIP stays, corporate events, and late-night arrivals
• Managed lost-and-found procedures and CCTV review as per hotel SOPs

Security Supervisor / Guard at Bombay Intelligence Security (India) Ltd (The Gateway Hotel) (2015-10 – 2023-09)

Security services and supervision.

• Handling access control, patrolling, and visitor management
• Ensuring protocol adherence and discipline
• Conducted background checks for staff and contractors
• Participated in drills and training to improve emergency response
• Managed VIP security and crowd control during major events
• Maintained shift rosters, attendance, and daily activity reports
• Handled CCTV surveillance system operations and incident review
• Monitored and documented inward and outward movement of materials and personnel

Bachelor of Civil Engineering in Civil Engineering – Shatabdi Institute of Engineering and Research (2018-08 – 2021-05)

Diploma in Computer Engineering in Computer Engineering – JMCT Polytechnic (2009-08 – 2013-05)

SSC – Anglo Urdu High School (2008-04 – 2009-03)