Security Manager at Phoenix Mills Ltd (2025-01 – Present)
Luxury mall. Spearhead the safety and security operations of a luxury mall, overseeing 171 security guards, 96 traffic wardens, 14 supervisors and 10 CCTV operators.
- Developed robust protocols reducing incidents by 25% in five months
- Upgraded CCTV systems and access control, improving monitoring efficiency
- Managed budget, cutting costs while enhancing service quality
- Collaborated with law enforcement and emergency services for effective incident response
- Trained staff, improving emergency response times
- Conducted risk assessments and safety audits, enhancing safety environment
- Introduced new crowd management techniques, reducing incidents
Security Officer at IHCL (Ginger Mumbai Airport) (2023-09 – 2025-01)
Hotel security management.
- Supervised hotel security operations, managing 20 guards and officers across shifts
- Introduced a digital visitor screening system, reducing unauthorized access
- Monitored and maintained fire and life safety systems (FLS), ensuring zero fire safety violations
- Led detailed incident investigations and created preventive action reports
- Trained front office, housekeeping, and engineering staff on emergency and evacuation protocols
- Coordinated with local police and fire departments during VIP visits and emergencies
- Conducted regular mock drills and hotel-wide safety audits in compliance with IHCL and state norms
- Maintained daily MIS and incident reports, supporting hotel audits and management reviews
- Ensured seamless and discreet security during VVIP stays, corporate events, and late-night arrivals
- Managed lost-and-found procedures and CCTV review as per hotel SOPs
Security Supervisor / Guard at Bombay Intelligence Security (India) Ltd (The Gateway Hotel) (2015-10 – 2023-09)
Security services and supervision.
- Handling access control, patrolling, and visitor management
- Ensuring protocol adherence and discipline
- Conducted background checks for staff and contractors
- Participated in drills and training to improve emergency response
- Managed VIP security and crowd control during major events
- Maintained shift rosters, attendance, and daily activity reports
- Handled CCTV surveillance system operations and incident review
- Monitored and documented inward and outward movement of materials and personnel
