Uniyal Rahul

Experienced Senior Technical Support Engineer with 10+ years of expertise in IT infrastructure support, desktop administration, Office 365, networking, virtualization, backup solutions, and endpoint security. Skilled in troubleshooting enterprise IT environments, managing user support, configuring firewalls, and supporting Windows/Linux systems. Strong hands-on experience with VMware, Active Directory, SCCM, VDI environments, and enterprise security tools.

Senior Technical Engineer - Technijian IT Services Pvt. Ltd.

(2021-01)

• Provide technical support for enterprise users across desktop, network, and infrastructure environments
• Manage Office 365 administration, Outlook, Teams, and Active Directory support
• Configure and troubleshoot enterprise firewall solutions
• Support VMware, Veeam Backup, Horizon VDI, and endpoint security tools
• Perform troubleshooting for Windows OS, printers, scanners, and networking issues
• Support US clients with technical troubleshooting and infrastructure support

Technical Officer - Indian Public School, Dehradun - Dehradun

(2018-07 - 2021-03)

• Managed IT infrastructure and technical support for school operations
• Maintained ERP systems and student data management
• Configured desktop systems, printers, and networking support
• Handled CCTV monitoring and hardware maintenance activities

Senior Desktop Engineer - Wipro – Client Location: SRF Ltd.

(2015-11 - 2018-06)

• Provided desktop and infrastructure support for enterprise users
• Managed software installations, OS troubleshooting, and hardware support
• Configured Outlook, printers, scanners, and network devices

B.Com - HNBGU, Dehradun (2010)

12th - SGRR Public School (2007)

10th - SGRR Public School (2005)