CUSTOMER INSIGHTS at GODREJ LIVING / PROPERTIES (2025-04 – Present)
Focuses on community management and resident satisfaction with site maintenance, engineering services, and facility operations oversight.
- Focuses on community management and resident satisfaction
- Handles site maintenance, engineering services, and facility operations
- Lead end to end facility operations site offices
- Ensure workplace safety, hygiene and infrastructure
- Drive workplace experience initiatives aligned to employee engagement and productivity
- Vendor & contract management manage administrative vendors (facility management, security, housekeeping and pantry etc.)
- Lead Negotiation, SLAS, renewals, and performance reviews
- Ensure service quality, cost control and contractual compliance
- Implement digital tools and automation for admin process (work order, asset tracking, and visitor management)
- Standardize dashboard and MIS reporting
- Manages resident interactions, complaints, and community engagement
- Overseas operations across designated areas
- Maintaining daily and monthly attendance of the staff including site housekeeping and security
- Maintaining monthly cost sheet for payment
- Handling vendor site payment on required basis as well as monthly services of the equipment
SENIOR EXECUTIVE ADMINISTRATOR at ASHAR GROUP (2024-06 – Present)
Senior administrative professional managing office operations, vendor relationships, ERP systems, and cost optimization.
- Maintain daily adherence as per business requirements
- Analyzing daily costing reports to drive cash collection
- Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry
- Good Vendor Contacts. Handling at negotiable level. Get to best rate seeing market
- Preparing bills & other invoices
- Handling far vision ERP System. Entering Invoices and handling payment
- Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts
- Arranging Stationery & other necessities of office & monitoring other house help staff
- Entering and updating company, employee, and client records
- Ordering, storing and distributing office supplies
- Maintaining, repairing, or replacing office equipment
- Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs
- Providing basic bookkeeping services
- Handling housekeeping on floor for each department
EXPORT COORDINATOR at DEEJAY DISTILLERIES PVT LTD (2021-02 – 2024-05)
Export coordination and logistics management for international shipments including documentation, customs clearance, and carrier management.
- Planning on production of brands for monthly execution of shipment process
- Working closely with marketing team for product selling and planning
- Looking for carrier process. Handling back-office documentation
- Taking to client and sending and making pricing, Price list. Taking forward with picture quote. Taking new steps after shipment confirm from making performance invoice to cha process
- Handling CHA (custom) agencies and freight forwarding
- Doing billing, Payment and reconciliation of each shipment
- Responsible for collecting and preparing necessary paperwork for export activities. Ordinating with the factory for import and export shipment
- Created export documentation, reviews documentation before shipping provides confirmation and arrival estimation for product receiver
- Coordinating with the production and logistics department and schedule Working closely with BRC DOCUMENTATION for in all checking and implementing
- Handling DGFT SITE FOR e-BRC
- ROADTEP AND LICENSING HANDLING
ADMIN PROFESSIONAL at OSR HOMES (Real Estate Firm) (2015-02 – 2020-02)
Administrative professional managing office operations, facilities, vendor contracts, and guest experience in real estate environment.
- To ensure that all front house daily activities
- Coordinate and manage day-to-day operations of the administrative department and staff members and ensure smooth and efficient operation of the offices
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes and improve operations and function of the department
- Monitor office inventory, pantry and housekeeping supplies and coordinate raising of requisition for new material for all offices with attention to budgetary constraints
- Monitor all administration-related costs and expenses. Prepare budget of administrative department
- Coordinate and oversee facilities services, maintenance activities, security
- Actively promote special offers, packages, and additional amenities to maximize revenue with customers
- Utilize upselling techniques to enhance the guest experience and increase sales
- Manage day to day functioning of all staff, especially office boys and have continuously visibility of their tasking
- Vendor management and contracts
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc
- Keep updated records
Associate in Business Development at APPCO Group India (2013-04 – 2015-01)
Business development professional focused on brand promotion through direct sales and revenue optimization.
- Plan & execute the marketing agenda to promote brand via direct sales platform to increase revenue
- Work on increasing the average revenue per sale
- Develop relevant insights through consumer research projects
Marketing executive at Mt Educare ltd. (Mahesh tutorials) (2012-06 – 2013-03)
Marketing executive managing admissions, enrollment, and brand promotion through database calling and sales initiatives.
- Worked on admission process and enrolment
- Worked on Data base calling for Sales and Marketing / Brand Promotions
