Unnita Ghosh

Technical Content Writer with 2+ years of experience in user manuals, guides, tutorials, API documents, SDK documents, PRD, and release notes. Skilled in JIRA, Confluence, Vizio, Nuclino, SharePoint, Foxit PDF Editor, Figma, PowerPoint, Postman, diagrams, and flowcharts. Proficient in creating technical documents and diagrams, testing APIs, handling internal wiki, developer portal, and gathering product-based and client-specific FAQs.

Committed to enhancing product documentation and user satisfaction through innovative methodologies and a continuous improvement mindset.

Technical Content Writer - iServeU Technology Pvt. Ltd.

(2024-06)

• Develop clear and concise technical documentation, including user manuals, guides, tutorials, API documents, SDK documents, PRD, and release notes
• Collaborate with subject matter experts to gather information and ensure the accuracy of technical content
• Keep documentation up-to-date with product changes, updates, and new features
• Conduct research and stay informed about industry trends, best practices, and emerging technologies
• Design document templates and cover pages
• API testing, SDK
• Participate in documentation planning, prioritization, and review meetings

Technical Writer - Jeeva Organic Pvt Ltd (DBI 360)

(2023-12 - 2024-04)

• Develop clear and concise technical documentation, including user manuals, guides, tutorials, and release notes
• Collaborate with subject matter experts to gather information and ensure the accuracy of technical content
• Keep documentation up-to-date with product changes, updates, and new features
• Participate in documentation planning, prioritization, and review meetings

Digital Marketing Intern - Trendatz

(2023-08 - 2023-12)

• SEO(Using SEO tools like Avada)
• Social Media Marketing (Facebook Ads Manager, Instagram)
• WordPress, Canva, Google Analytics
• Google Ads, SEM, PPC

HR Recruitment Executive - Aspire & Succeed HR

(2023-05 - 2023-08)

• Working with sourcing from job portals (Naukri)
• Sourcing, Telephonic Interviews
• Linkedin job postings and messaging
• Closing candidates

IT Recruiter - Digileap Technologies Pvt Ltd

(2022-08 - 2023-05)

• Working with sourcing from job portals (Naukri)
• Telephonic interviews
• LinkedIn job posting and messaging
• Closing candidates

Technical Content Writer - iServeU Technology Pvt. Ltd.

(2022-12 - 2023-04)

• Developclear andconcisetechnical documentation, including user manuals, guides, tutorials, and release notes
• Collaborate with subject matter experts to gather information and ensure the accuracy of technical content
• Keep documentation up-to-date with product changes, updates, and new features
• Participate in documentation planning, prioritization, and review meetings

MBA - Marketing Management (Major) and Business Analytics (Minor) - ACADEMY OF TECHNOLOGY (MAKAUT), West Bengal (2020 - 2022)

B.Tech - Electronics & Communication Engineering (ECE) - ACADEMY OF TECHNOLOGY (MAKAUT), West Bengal (2016 - 2020)

Class 10+2 - CHINSURAH BALIKA BANI MANDIR (2016)

Class 10 - CHINSURAH BALIKA BANI MANDIR (2014)