Updesh Kaur

Diligent and goal oriented professional with an experience of around 5 years across Admin/HR Department and E-Commerce Platform. Previously associated with Ameriprise Financial as Service and Ops Process Trainee. Sound knowledge in HR Recruitment. Good introspection with insight to select deserving candidates during the recruitment process, matching the Departmental Requirements.

Experience of sourcing, screening and short-listing the candidates during the recruitment process, as required by the Departmental Head. Ability to handle customer queries.

Excellent

Communication and Inter-Personal skills.

SME-Subject Matter Expert - PRISM

(2024-06)

Currently working with PRISM under Mypreferred Transformation & Hospitality Private Limited as a SME-Subject Matter Expert.

• Handling customer queries and providing support through Chat and Email channels.
• Managing guest communications through multiple platforms, including Guesty, Support CMG, booking@checkmyguest.fr emails, and Duve.
• Handling Belvilla booking cancellations and resolving double-booking cases for both CMG and SP properties.
• Coordinating daily work allocation and ensuring smooth team operations.
• Preparing and managing team rosters to ensure adequate staffing and coverage.
• Supporting operational activities by completing additional tasks and responsibilities assigned by the Manager.
• Maintaining high standards of customer service while ensuring timely resolution of guest concerns and operational issues

Service and Ops Process Trainee - Ameriprise Financial

(2023-01 - 2023-08)

• Process service request cases systematically as per defined assignment and case deadlines, also establish operational procedures.
• Participate in Operational, Domain and soft skills development training programs to develop process.
• Participate in team meetings, huddles, and brainstorm sessions with peers to discuss process updates and operational issues.
• Utilize various computer applications to review service requests and support with documentation/paperwork.
• Ensure availability of required information and documentation to process such requests accurately.
• Follow up with advisors if additional information is required.
• Approve requests that are in good order, reject not in good order service requests and provide the rationale for such decision.

Customer Service Executive - Teleperformance

(2021-01 - 2022-06)

Worked as Flipkart Customer Service Executive, handling customer post sales queries via E-mail and chat process

HR Officer - Eris Lifesciences Ltd

(2018-12 - 2020-10)

• Handling all HR related activities related to Employee Onboard, Recruitment, MIS, Leave Management, Employee Welfare, and General Administration etc.
• Responsible for the completion of all the joining formalities, preparation of offer / appointment / agreement letters.
• Responsible for complete recruitment life-cycle (End to End Recruitment). Handling recruiting through various means like Job Portals & Networking.
• Job posting on the various job portals (Naukri and Times Job). Sourcing of CVs as per requirements and screening, shortlisting conducting preliminary interview prior sending it to the Management.
• Following up the interview till the final placement is done. Building up the relationship with candidate. Keeping constant touch with the candidate before joining and after selection as well and to maintain candidate database.
• To handle day-to-day employee grievances effectively.

MBA - Human Resource Management - ICFAI University (2017)

BBA - Dibrugarh University (2014)

Intermediate - North Lakhimpur College (2011)

10th - St. Mary's High School (2004)