OPD Executive - CarringsMinds International - Kolkata, India
(2026-07)
- Managed daily OPD operations, overseeing patient registration, appointments, and billing to ensure seamless service delivery.
- Coordinated patient flow to enhance efficiency from registration to consultation.
- Coordinated with doctors, nurses, diagnostic departments, pharmacy, and other hospital teams.
- Maintained accurate patient records and updated demographic and visit details.
- Managed patient complaints by actively listening and addressing concerns and escalated patient concerns to the appropriate department.
- Assisted patients with appointment scheduling, rescheduling, and follow-ups.
- Supported the front office/reception team during peak hours.
Patient Service Executive - Bhagirathi Neotia Women and Child care Centre - Kolkata
(2024-06 - 2026-07)
- Resolved patient and attendant complaints, escalating issues to appropriate departments for timely resolution.
- Facilitated communication between patients, families, physicians, and other healthcare professionals.
- Scheduling appointments, coordinating specialist referrals, and ensuring timely access to necessary services.
- Maintained comprehensive floor-wise records and daily reports to ensure accurate tracking of patient care.
- Maintained accurate records of patient care, including care plans, progress notes, and communication logs.
- Coordinated scheduling of patient appointments and services to optimize access to healthcare providers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Intern at HR and MRD - HCAH India - Kolkata
(2023-09 - 2024-01)
- Maintained HR files, coordinated interview communications, documented processes, uploaded new employee documents into system.
- Maintained MRD files, verified correctness of MRD documents, updated MRD register.
- Assisted in patient care coordination and communication among healthcare teams.
- Supported data entry and management for patient records and scheduling systems.
- Participated in training sessions to enhance knowledge of healthcare protocols.
Intern - AMRI Hospitals - Kolkata
(2022-11 - 2023-02)
- Audited patient files to ensure accuracy and compliance with healthcare regulations.
- Auditing patient file.
- Consent form Auditing.
- Tracked compliance and non-compliance costs to identify financial implications.
- Performed data entry tasks accurately.
- Checked exam marks for accuracy and System Entry during Nursing Training.
