Urvashi Srivastava

Results-driven International Business Travel Consultant with 5+ years of experience in corporate travel management, international ticketing, GDS operations, and global itinerary planning. Skilled in Sabre, Amadeus, and Galileo with strong expertise in handling USA & international travel bookings, refunds, reissues, fare calculations, and VIP client servicing. Experienced in managing end-to-end corporate travel operations, multi-destination itineraries, airline coordination, and customer escalations while ensuring exceptional client satisfaction.

Senior Travel Consultant at TL365 Pvt Ltd (2025-10 – Present)

• Managing end-to-end corporate travel operations including flights, hotels, car rentals, and international itineraries.
• Coordinating complex multi-destination travel plans for business and leisure travelers.
• Handling VIP client servicing, travel modifications, cancellations, and operational escalations.
• Mentoring junior consultants on GDS best practices and customer service excellence.

Customer Care Manager at SkyKru (2024-03 – 2025-09)

• Handled travel desk support for UK & USA clients including reservations, exchanges, cancellations, and refunds.
• Managed merchant payments, chargebacks, payment links, and customer communications with high accuracy.
• Coordinated directly with airlines for ticketing support and issue resolution.
• Processed legal claims and maintained strong client relationship management.

Customer Support Executive at Karwi World Travels Pvt Ltd (2022-03 – 2024-02)

• Handled USA domestic and international air ticket bookings using Sabre and other GDS systems.
• Issued, reissued, and exchanged tickets with accurate fare calculations and collections.
• Managed fraud monitoring, refunds, PNR updates, and passport documentation.
• Delivered seamless customer support for international travel arrangements.

Customer Support Executive at RRAI Flight Reservations (2021-01 – 2022-02)

• Specialized in international flight reservations and ticketing for USA travel processes.
• Processed refunds, sales reporting, and banking coordination.
• Maintained accurate PNR management and customer communication.

Fashion Designing & Garment Technology – United Institute of Designing, Kanpur (2016 – 2019)