Urvashi Suri

Reliable and highly accurate Medical Laboratory Technician focused on quality completion of all lab procedures under tight deadlines. Works well under pressure with 7 years' experience performing complex phlebotomist in clinical field.

Counselling & Patient Coordinator - Birla Fertility & IVF

• Explained IVF procedures, treatment plans, and consultation details to patients in a clear and supportive manner.
• Handled new patient inquiries and scheduled appointments and follow-ups with doctors.
• Coordinated between doctors, nursing staff, and administrative team to ensure smooth patient flow and a hassle-free experience.
• Maintained patient records, reports, and treatment progress in an organized manner (OPD/IPD management).
• Provided emotional support and counselling to patients during their fertility treatment journey.
• Managed day-to-day clinic operations including call handling, billing coordination, and patient assistance.
• Tracked daily walk-ins, follow-ups, and patient conversions to improve patient satisfaction and retention.

Medical Laboratory Technician (Phlebotomist) - City X-Ray & Scan Clinic Pvt. Ltd - Delhi, India / sitting in AVEYA IVF

• Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples.
• Improved patient experience by explaining collection processes while demonstrating genuine care.
• Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error.
• Communicated with all technicians in order to provide a seamless experience for patients, leading to a 10% reduction in wait time.
• Received many special requests to draw blood from returning patients with needle phobias.
• Demonstrated genuine compassion for all patients and co-workers while seeing patients.
• Engaged with patients to determine areas for increased sample output and enhanced patient experience.
• Maintained current knowledge of new procedures and regulations and communicated any changes to phlebotomy staff.
• Utilized straight and butterfly needle methods, asking anxious patients to repose, resulting in low risk of patient fainting and a reduced injury risk.
• Followed all phlebotomy safety regulations, including the proper use of PPE cleanliness standards, handling of biohazard materials, and blood disposal methods.
• Monitored, stored, labeled, and processed samples, resulting in 0% sample loss due to human error.

Medical Laboratory Technician (Phlebotomist) - Origyn Path Lab - Sitting in Avya IVF, Delhi, India

(2018 - 2019)

• Managed overall clinic and laboratory
• Scheduled and coordinated meetings, appointments, for Clinician/ Doctor.
• Trained 5 Phlebotomist and administrative assistants during a period of company expansion, ensuring that they pay explicit attention to company policies.
• Maintained utmost discretion when dealing with sensitive topics.
• Collaborated with Clinicians, patients, and other staff members to provide meaningful care to the patient
• Increased single-stick success in patients by using efficient and painless techniques

Medical Laboratory Technician (Phlebotomist) - Quest Diagnostics - Delhi, India

(2016 - 2018)

• Alleviated patient stress throughout sample collections by explaining collection processes and listening to support needs
• Organized camps and Health Awareness programs in various location

10th - GGSSC (2010)

12th - GGSSC (2013)

Diploma - Medical Laboratory Technology - Arunachal University

Bachelor's - ART - Delhi University