Counselling & Patient Coordinator - Birla Fertility & IVF
- Explained IVF procedures, treatment plans, and consultation details to patients in a clear and supportive manner.
- Handled new patient inquiries and scheduled appointments and follow-ups with doctors.
- Coordinated between doctors, nursing staff, and administrative team to ensure smooth patient flow and a hassle-free experience.
- Maintained patient records, reports, and treatment progress in an organized manner (OPD/IPD management).
- Provided emotional support and counselling to patients during their fertility treatment journey.
- Managed day-to-day clinic operations including call handling, billing coordination, and patient assistance.
- Tracked daily walk-ins, follow-ups, and patient conversions to improve patient satisfaction and retention.
Medical Laboratory Technician (Phlebotomist) - City X-Ray & Scan Clinic Pvt. Ltd - Delhi, India / sitting in AVEYA IVF
- Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples.
- Improved patient experience by explaining collection processes while demonstrating genuine care.
- Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error.
- Communicated with all technicians in order to provide a seamless experience for patients, leading to a 10% reduction in wait time.
- Received many special requests to draw blood from returning patients with needle phobias.
- Demonstrated genuine compassion for all patients and co-workers while seeing patients.
- Engaged with patients to determine areas for increased sample output and enhanced patient experience.
- Maintained current knowledge of new procedures and regulations and communicated any changes to phlebotomy staff.
- Utilized straight and butterfly needle methods, asking anxious patients to repose, resulting in low risk of patient fainting and a reduced injury risk.
- Followed all phlebotomy safety regulations, including the proper use of PPE cleanliness standards, handling of biohazard materials, and blood disposal methods.
- Monitored, stored, labeled, and processed samples, resulting in 0% sample loss due to human error.
Medical Laboratory Technician (Phlebotomist) - Origyn Path Lab - Sitting in Avya IVF, Delhi, India
(2018 - 2019)
- Managed overall clinic and laboratory
- Scheduled and coordinated meetings, appointments, for Clinician/ Doctor.
- Trained 5 Phlebotomist and administrative assistants during a period of company expansion, ensuring that they pay explicit attention to company policies.
- Maintained utmost discretion when dealing with sensitive topics.
- Collaborated with Clinicians, patients, and other staff members to provide meaningful care to the patient
- Increased single-stick success in patients by using efficient and painless techniques
Medical Laboratory Technician (Phlebotomist) - Quest Diagnostics - Delhi, India
(2016 - 2018)
- Alleviated patient stress throughout sample collections by explaining collection processes and listening to support needs
- Organized camps and Health Awareness programs in various location
