Utkarsh Singh

Certified Scrum Master with 9+ years of experience driving Scrum excellence across complex domains through strong adherence to Scrum principles, events, and accountabilities. Extensive expertise in team coaching, servant leadership, stakeholder collaboration, and continuous improvement, with a proven track record of improving delivery predictability, team maturity, and product value. Highly skilled in JIRA administration, workflows, dashboards, and Agile metrics, leveraging AI-enabled insights and automation to support data-driven decision-making, forecasting, and continuous improvement.

Hands-on experience applying the Nexus scaled Scrum framework

Lead Scrum Master || DLT at The Hashgraph Group (2025-05 – Present)

Led Scrum delivery across project- and product-based initiatives, enabling predictable outcomes through strong adherence to Scrum principles and Agile best practices.

• Led Scrum delivery across project- and product-based initiatives, enabling predictable outcomes through strong adherence to Scrum principles and Agile best practices.
• Facilitated all Scrum ceremonies and coached multiple cross-functional teams, Product Owners, and stakeholders to improve delivery flow, collaboration, and Agile maturity.
• Managed capacity planning, resource allocation, and forecasting, ensuring optimal team utilization while aligning delivery commitments with budget and timeline constraints.
• Partnered with leadership on budget planning, delivery forecasting, and cost awareness, supporting informed decision-making at program and product levels.
• Coached and supported multi-geographical and distributed teams, fostering alignment, transparency, and consistent Scrum practices across regions and time zones.
• Leveraged Jira and analytics tooling to produce value-based reports, including sprint-level, team-level, and organization-level insights to track outcomes, predict risks, and improve predictability.
• Enabled adoption of AI-assisted tools within Scrum practices to enhance backlog refinement, reporting accuracy, and sprint insights while preserving Scrum values and empiricism.
• Drove release planning, dependency management, and cross-team coordination, ensuring timely and high-quality delivery across shared products and initiatives.
• Acted as a senior Agile coach, mentoring teams and leadership on scaling Scrum practices, outcome-focused delivery, and continuous improvement.

Senior Scrum Master || VTS Rise at Bigstep Technologies Ltd (2020-12 – 2025-04)

Drove Scrum adoption and Agile best practices, delivering high-value increments and continuous improvement.

• Drove Scrum adoption and Agile best practices, delivering high-value increments and continuous improvement.
• Facilitated all Scrum events and Scrum of Scrums, managing cross-team dependencies and delivery risks.
• Owned release planning, capacity planning, and sprint execution, improving predictability and velocity stability.
• Partnered with Product Owners, engineering teams, and leadership to align priorities, goals, and roadmaps.
• Removed team-level and systemic impediments using risk analysis and dependency mapping.
• Served as Jira Administrator, implementing custom workflows, dashboards, and advanced automations for visibility and planning.
• Used Agile metrics (velocity, burndown, cycle time) and AI-assisted analytics to identify trends, forecast risks, and support data-driven decisions.
• Coached teams and stakeholders on Scrum principles, backlog refinement, estimation, and continuous improvement.
• Collaborated with DevOps teams with strong understanding of CI/CD pipelines for seamless Agile delivery.

Scrum Master || CRM Software at Westway Electronics Ltd (2016-02 – 2020-12)

Facilitated all Scrum ceremonies including Daily Scrum, Sprint Planning, Sprint Reviews, and Retrospectives to enable continuous improvement and value delivery.

• Facilitated all Scrum ceremonies including Daily Scrum, Sprint Planning, Sprint Reviews, and Retrospectives to enable continuous improvement and value delivery.
• Partnered with Product Owners and stakeholders to define, prioritize, and refine the product backlog based on business priorities.
• Managed end-to-end release planning and execution, ensuring timely and high-quality product deliveries.
• Identified and removed impediments, mitigated risks, and managed cross-team dependencies to improve delivery efficiency.
• Administered Jira, configuring workflows, automations, dashboards, and reports to enhance project tracking and visibility.
• Tracked and analyzed Agile metrics (velocity, cycle time, burndown, lead time) to improve predictability and team performance.
• Collaborated with Product Owners, engineering teams, and leadership to align priorities, goals, and delivery commitments.

Post Graduate in Operations Management