Utsav Panchal

I am a dedicated IT and cybersecurity professional with more than four years of experience in technical support, systems administration, automation engineering, and e-commerce operations. I have hands-on expertise in server administration, network troubleshooting, cybersecurity fundamentals, system deployment, and customer-focused technical service. I am currently developing advanced skills in cybersecurity, ethical hacking, and cloud technologies, with a long-term goal of becoming a cybersecurity analyst or penetration tester.

I bring strong analytical ability, problem-solving skills, and a commitment to delivering secure, reliable, and user-friendly technology solutions.

Data Analytics Lead at BDO Mauritius (2026-01 – 2026-03)

Led analytics projects and team operations to support business and audit insights.

• Led analytics projects and team operations to support business and audit insights.
• Developed dashboards using Power BI and other BI tools for reporting and visibility.
• Performed data cleansing, migration, and analysis to support decision-making.
• Applied predictive analytics and anomaly detection techniques to identify patterns and issues.
• Collaborated with stakeholders and supported team performance improvements.

System Administrator at Ryman Healthcare (2025-01 – 2025-09)

Installed, configured, and maintained servers, operating systems, and network devices. Monitored system performance and security.

• Installed, configured, and maintained servers, operating systems, and network devices.
• Monitored system performance, uptime, and security to ensure business continuity.
• Managed user accounts and permissions using Active Directory.
• Troubleshot hardware, software, and network failures to reduce downtime.
• Implemented cybersecurity controls, including antivirus, firewalls, and IDS tools.
• Supported disaster recovery testing and IT documentation.

IT Operations Manager at Micro Tech (2023-05 – 2024-08)

Led IT operations, including infrastructure management and team leadership. Developed IT policies and compliance frameworks.

• Led IT operations, including infrastructure management and team leadership.
• Developed IT policies, security procedures, and compliance frameworks.
• Managed IT procurement, vendor relationships, and the lifecycle of equipment and software.
• Plan and execute upgrades, migrations, and IT modernisation projects.
• Delivered IT performance reports and business strategy recommendations.

QC Engineer at Unison Control Pvt Ltd (2021-01 – 2023-05)

Conducted product inspections, testing, and quality compliance checks. Monitored ISO standards and QA documentation.

• Conducted product inspections, testing, and quality compliance checks.
• Monitored ISO standards, QA documentation, and defect analysis reporting.
• Collaborated with production and engineering teams for process improvements.

Technical Support & E-commerce Analyst at Excellent Enterprise (2019-08 – 2020-12)

Provided technical support for hardware, software, and networking issues. Managed e-commerce listings and business analytics.

• Provided technical support for hardware, software, and networking issues.
• Installed and maintained operating systems, cybersecurity tools, and applications.
• Managed Amazon and Flipkart listings, pricing, and SEO for product visibility.
• Handled customer escalation, reporting, and online business analytics.

Postgraduate Degree in Information Technology – Auckland Institute of Studies, NZ (2024 – 2025)

Computer Operating & Programming Assistant in Computer Operating & Programming – ITI (2019 – 2020)

Diploma in Electrical & Electronics Engineering – R.C. Technical Institute (2015 – 2018)