Technical consultant
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I am based on kolkata,India graduated Bachlor of Technology in the year of 2021 under Electronics and communication. I am passionate about sports, movies and specially travelling.
4 years experienced specialist with a demonstrated history of working under CIM , having an experience working in contact center development field focusing on contact flow design using AWS connect and Cisco UCCE .I have been involved in handling contact flow enhancements, design,IVR, disaster recovery, system management, troubleshooting,managing service requests, incidents, reports and problem tickets. Worked in AWS( AWS connect, lex bot,Amazon S3, DynamoDB, Cloudwatch, case management and customer profiles) and UCCE(CUCM, CVP, IVR, ICM, Finesse,CCMP). Certified professional in AWS cloud practitioner, AWS connect and pursuing AWS solution architect.
Contact center implementation using Amazon connect with Cisco UCCE
