Uzma Shaikh

Diverse in Experience and Communication Reliable Hard working and Dedicated team Player and can Handle Work Pressure with Minimum Supervision Customer Oriented Problem solver with an ability to adapt to new situations.

Customer Service Representative at Circle K Convenient Store (2025-05 – Present)

Process Associate For ISP process at TCS Tata Consultancy Services (2023-06-14 – 2025-05-30)

• Handle customer technical queries related to Internet Services
• Help team lead in call listening and providing feedback
• Provide step-by-step troubleshooting for Router set up
• Maintain high customer satisfaction by resolving issues within defined time lines

Technical Support Representative at Tech Mahindra Business Services Limited (2017-07-27 – 2023-06-13)

• Manage Inbound and Outbound calls addressing Internet related concerns
• Work on Service Tickets
• Coordinate with Technical teams for complex problem resolutions
• Handle escalations and provide appropriate resolution within SLA timelines
• Train and support new team members when required

Customer Technical Support Representative for ISP process at Convergys (International SOS/Paix Technology Pvt Ltd) (2016-07-04 – 2017-07-20)

Worked on Optus NBN process. Assisted International customers with technical and Internet related issues. Delivered prompt troubleshooting support for internet and network issues. Contributed to team targets and services quality improvements.

• Assist International customers with technical and Internet related issues
• Deliver prompt troubleshooting support for internet and network issues
• Contribute to team targets and services quality improvements

S.S.C. – Maharashtra Board (2003 – 2004)

H.S.C – Maharashtra Board (2005 – 2006)