Vaghela Vishal

Desktop Support Engineer - XpressBees (BusyBees Logistics Solutions Pvt. Ltd.)

(2026-03)

Desktop Support Engineer - Impact Infotech Pvt Ltd

(2025-11 - 2026-02)

• Providing L1/L2 technical support for desktops, laptops, printers, scanners, and other IT devices.
• Installing, configuring, and troubleshooting Windows 10/11, Ubuntu Linux, and business applications.
• Performing Ubuntu Linux installation, configuration, basic administration, and troubleshooting.
• Managing Active Directory domain joining, Group Policy updates, and Hybrid Azure AD join verification.
• Configuring and supporting VPN connectivity (Cisco AnyConnect) and remote user access.
• Performing network troubleshooting including LAN/WAN connectivity, IP configuration, DNS issues, and network printer support.
• Managing printer installation, configuration, driver updates, and troubleshooting.
• Diagnosing and resolving hardware and software issues while providing end-user support.
• Implementing BitLocker encryption, preventive maintenance, and IT asset management.

Bachelor of Art - B.A - Dr. Baba Saheb Ambedkar Open University (2025-02)

Diploma in Cyber Security Engineering - Cyber Security Engineering - Indian Institute of Computer Learning (2025)