RELATIONSHIP MANAGER (corporate forex card) - ICICI BANK - Hyderabad (zone- Secunderabad)
(2022-12)
Multicurrency Forex Prepaid Card and sapphire forex card. Process – branch banking and Agency channel.
- Drive sales of Forex Prepaid Cards through branches and partner channels
- Achieve monthly and annual business targets for card issuance and reloads
- Build relationships with travel agents, educational consultants, corporates, and customers
- Guide customers on card features, exchange rates, usage, and security
- Ensure compliance with RBI, FEMA, KYC, AML, and internal banking policies
- Coordinate with operations teams for card issuance, activation, reloads, and dispute resolution
- Handle customer complaints related to lost cards, declined transactions, refunds, and chargebacks
- Monitor card transactions and identify suspicious or fraudulent activity
- Prepare MIS reports, analyze business performance, and present insights to senior management
- Train branch staff on forex prepaid card products and sales processes
- Coordinate with Visa/Mastercard and internal product teams for new product launches and process improvements
PROCESS ASSOCIATE - IGT SOLUTION PVT LTD
(2020-12 - 2022-12)
INDIGO AIRLINE PROCESS
- INBOUND CALL
- REFUND
- INDIGO BACKEND OPERATION OF TRAVELLING
- CUSTOMER SERVICE
Personal Shopper - Shopper Stop - PUNE
(2014-05 - 2020-06)
- Cold calling to customer, maintaining database for calls and appointment records
- Regularly follow up with client deal with
- Accurately verify demographic data and share with leads
- Communicate and invite customers
- Motivate to visit the store frequently
- Lead through their shopping experience
- Guide, suggest and advise
- Close the sale. Obtain feedback post the visit
- Single point of contact – before, during and after
- Fulfil commitments and deadlines
- Honor the agreed appointments
- Contribute to sales – suggestive selling, add-ons etc
- Focus on increasing Items per Ticket and Average Bill Value
- Develop cordial relations
- Maintain complete record of each visit
- Achievement Awards- 2 golden mirror west zone awards get in shoppers stop IN REGIONAL LEVEL
Team Leader - Future Group (big bazaar)
(2007-01 - 2011-11)
Process – Retail Operation
- Handing Home Linen, Means, ladies. Luggage. and footwear Section as a Team Leader
- Making Requirements for all sections and communicating the same to all the category heads
- Ensuring the fast moving and slow-moving stock and accordingly ordering for the stock
- Offering schemes on different products keeping margin in mind and following up on market price point
- Making Target sheet and Target break-up on weekly basis
- Ensuring proper merchandise of products, section cleanliness, proper signage of all offers, and sufficient staff on floor
- Taking care of Quarterly stock take of each section
- Ensuring target achievement of all section on daily basis and communicate the same to the staff on time to time
- Planning for people, product and on floor
- Training people by using four step training method (Prepare, Present Try-out and Follow up)
- Ensuring customer service, gathering feedback from customers about product and price points, taking customers' requests
- Making daily, weekly & monthly reports of sales & stock movement
