Vaibhav Gorde
ENTRY-LEVEL SOFTWARE / APPLICATION SUPPORT | CLOUD & CI/CD FUNDAMENTALS
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About
BCA graduate (2024) with foundational exposure to Linux, cloud infrastructure, Git, Docker, Jenkins, and CI/CD through training, internship work, and academic projects. Experienced in customer-facing issue resolution, clear communication, process adherence, and appropriate escalation from Amazon Customer Service. Seeking an entry-level opportunity to contribute to software delivery and application support while building deeper software development skills.
Experience
Customer Service Associate at Amazon (2025-07 – 2025-12)
- Handled customer queries in English and Hindi related to orders, delivery tracking, refunds, and account processes.
- Followed defined workflows, documented relevant information, and escalated cases when additional support was required.
- Built transferable skills in problem solving, customer communication, accuracy, and working to process expectations.
AWS & DevOps Intern at Cravita Technologies India Pvt. Ltd. (2024-08 – 2025-02)
- Gained practical exposure to AWS services including EC2, S3, IAM, and VPC, along with Linux command-line tasks.
- Practiced Git/GitHub, Jenkins, Maven, Docker, and CI/CD workflow concepts through guided tasks and project work.
- Worked on technical exercises involving deployment workflows and basic troubleshooting; experience was internship-level.
Education
Bachelor of Computer Applications (BCA) – MIT Arts, Commerce & Science College, Pune (2021 – 2024)
Class XII – Maharashtra State Board (2021 – 2021)
Class X – CBSE (2019 – 2019)
