Vaibhav Khadse

Results-driven SaaS Operations Engineer with 4 years of experience in production support, incident management, and system monitoring. Expertise in troubleshooting complex technical issues for Fortune 500 digital marketing clients. Skilled in Identity and Access Management (IAM), SQL database management, cloud monitoring tools, and UNIX-based environments. Proven ability to collaborate with cross-functional teams to improve system stability and operational efficiency.

SaaS Operations Engineer at Epsilon (2022-04 – Present)

• Provide 24x7 production support and monitoring for multiple enterprise SaaS applications serving Fortune 500 digital marketing clients
• Manage Identity and Access Management (IAM) using Okta and perform API troubleshooting with Postman to resolve integration issues
• Triage and resolve P1, P2, and P3 priority incidents, ensuring minimal downtime and adherence to SLA commitments
• Monitor and analyze application logs using ELK Stack (Kibana) to proactively identify, investigate, and resolve errors
• Utilize SSH and UNIX commands to diagnose and resolve production environment issues at the system level
• Execute SQL queries against Oracle databases for data analysis, validation, and incident investigation
• Manage ticketing workflows, issue tracking, and process automation using ServiceNow and JIRA
• Collaborate with cross-functional engineering and development teams to enhance system stability, performance, and reliability

Master of Science – SGBAU Amravati, India (2021-06)

Bachelor of Science – SGBAU Amravati, India (2019-08)