Vaibhav Sonavane

Results-driven sales professional with 2.5+ years of experience in retail sales, customer relationship management, team coordination and business development at Lenskart. Proven ability to meet sales targets, understand customer needs, recommend the right products, and drive conversions through upselling and cross-selling while delivering a consistently positive customer experience. Seeking a Sales Specialist, Sales Executive or Business Development Executive role to contribute to business growth.

Sales Executive / Team Lead - Lenskart - Pune, Maharashtra

• Managed end-to-end customer interactions, from understanding requirements to product selection and purchase completion.
• Consistently worked toward individual and store-level sales targets.
• Recommended eyewear based on customer preferences, budget and lifestyle, and clearly explained product features, lens options, offers and additional services.
• Applied upselling and cross-selling techniques to increase average order value and overall sales performance.
• Handled customer queries, complaints and product or service concerns professionally, and supported follow-ups and after-sales service to improve satisfaction and retention.
• Supported team members in achieving daily sales goals and coordinated customer flow, product requirements and day-to-day store activities.
• Maintained visual merchandising, product presentation, store hygiene and operational standards.
• Followed company SOPs, quality standards, billing processes and customer service guidelines.
• Coordinated with internal teams to resolve product, quality and customer issues.
• Stayed current on promotions and campaigns and communicated relevant offers to customers.

Bachelor of Science - B.Sc.