Vaibhav Surana

Highly experienced and versatile professional with over 15 years of experience in the jewellery and gemstone industry. Expertise spans across Diamond Grading & Assortment, high-end Customer Dealing, and Sales Operations. Proven track record in international sales and managing complex inventory using specialized software like Jewels (RFID). Committed to delivering exceptional customer service while maintaining technical precision in gold and diamond evaluation.

Customer Dealing & Operations at Surana Jewellers of Jaipur (2016-02 – Present)

• Manage front-office customer interactions and sales for premium jewellery.
• Oversee stock-taking processes and back-office administrative tasks.
• Utilize "Jewels" software and RFID technology for inventory tracking and price estimation.
• Conduct gold testing to ensure product quality and authenticity.

Technical Support Executive at Nokia Care Line, Jaipur (2012-08 – 2015-10)

• Provided technical support and managed customer care queries.
• Handled the "Happy Outbound Process" to ensure high levels of customer satisfaction.

Diamond Assortment & Grading at Valentine Jewellery Industries Pvt. Ltd. (2008-09 – 2012-04)

• Specialized in the grading and assortment of diamonds for high-end jewellery production.

Sales Executive (International) at Pragati Exports (2008-02 – 2008-07)

• Represented the company in a major international hub (Hong Kong).
• Managed sales, diamond assortment (Round and Baguette), and back-office operations.

Diamond Grading Specialist at S. Balaji Enterprise (2003-03 – 2007-08)

• Performed detailed diamond grading and assortment for Round, Baguette, and Fancy shapes across all sizes.

M.Com in A.B.S.T – Rajasthan University, Jaipur (2008)

B.Com – Rajasthan University, Jaipur (2004)

Diploma in Industrial and Financial Accounting (Tally.ERP 9)