Vaibhav Vyas

Detail-oriented professional with 1 year of experience in Video KYC operations, handling live customer interactions, verifying documentation, and ensuring strict compliance with process guidelines. Strong written and verbal English communication skills, sound judgment under time pressure, and consistent accuracy in high-volume, process-driven environments. Comfortable working in a fully remote, chat-based customer support role and adapting quickly to new tools and workflows.

Ops Executive – VKYC at Transcorp International Ltd (Present)

• Conducted and audited live Video KYC calls with customers, verifying identity documents and ensuring accuracy of information in real time.
• Reviewed channel partner calls for adherence to KYC/AML compliance standards, flagging deviations from process.
• Communicated clearly and patiently with customers during live verification calls, handling queries and resolving process-related concerns on the spot.
• Maintained accuracy and attention to detail while working under strict turnaround times and compliance guidelines.
• Documented call outcomes and audit findings consistently, supporting quality and compliance reporting.

Bachelor of Arts in B.A. – Vardhman Mahaveer Open University (VMOU)

Post Graduate Diploma in Computer Applications in PGDCA