Vaibhavi Sawant

Dynamic and results-oriented Insurance Operations Manager with 10 years of experience in policy checking, driving operational efficiency, optimizing workflows, and ensuring superior customer service in a fast-paced insurance environment. Proven track record of achieving team performance targets, maintaining accuracy and compliance with industry regulations, and fostering positive relationships with clients and stakeholders.

Operations Manager - Tata AIG General Insurance Company - Mumbai/Pune, India

(2018-09 - 2025-04)

• Skilled team leader with a proven ability to motivate, develop, and guide teams toward achieving organizational goals and high performance.
• Performed end-to-end policy checking and quality validation of marine insurance policies before issuance, ensuring accuracy of terms, endorsements, premiums, and regulatory compliance.
• Managed the booking of reinsurance (RI) policies, including both inward and outward transactions.
• Policy checking of co-insurance policies for marine coverage.
• Generated and delivered monthly FTR (Full-Time Resource) reports to track performance and operational metrics.
• Identified and addressed outliers in marine policies to ensure accuracy and compliance.
• Prepared and distributed daily productivity reports for team members to respective managers.
• Processed marine product refunds in accordance with established process guidelines and circulars.
• Handled end-to-end motor ownership transfer processing, ensuring seamless documentation, compliance, and customer satisfaction.
• Managed the renewal process for motor insurance policies, ensuring timely updates and continued coverage.
• Performed CPI reconciliation of online transactions, ensuring accurate tracking and resolution of discrepancies.
• Processed client refunds in compliance with company policies and IRDA regulations, ensuring accuracy and timely resolution.
• Prepared and formatted audit reports for monthly review by auditors, ensuring accuracy and compliance with internal standards.

Insurance Executive - Experitus Insurance Broker Pvt Ltd - Mumbai, India

(2014-08 - 2018-08)

• Collected client information and assessed their insurance needs to provide tailored solutions.
• Researched various insurance companies and their policies to assist clients in selecting the most suitable coverage options.
• Collected insurance premiums and efficiently processed related accounts.
• Issued certificates under the Marine Open Cover policy in compliance with company guidelines.
• Coordinated monthly declarations from clients and submitted them to the insurance company.
• Analyzed and communicated risk factors related to specific coverage options to clients.
• Built and nurtured strong relationships with clients, underwriters, and other industry professionals to ensure seamless communication and successful outcomes.
• Led and motivated a team in a collaborative environment to achieve shared goals and drive performance.
• Supported team members by fostering a positive, stress-free environment that encouraged collaboration and well-being.
• Conducted training sessions to educate the team on product features, benefits, and best practices.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve issues efficiently and logically.

Master of Business Administration (MBA) - Finance - Manipal University - Jaipur (2023-11 - 2025-11)

Bachelor of Commerce - Mumbai University (2011-07 - 2014-04)