Guest Service Associate (GSA) / Room Attendant - CHUNDA PLACES
(2016-02 - 2020-03)
In the hospitality industry, housekeeping and guest services are intertwined, with housekeeping focusing on cleanliness and guest room preparation, while guest services handle broader guest needs and interactions. Cleaning guest rooms and public areas, ensuring a comfortable and pleasant stay for guests, and potentially assisting with other front-of-house tasks.
Guest Service Associate (GSA) / Room Attendant - RADISSON BLU
(2021-04 - 2022-04)
- Cleaning Rooms: This is the primary duty of a room attendant. They clean guest rooms, bathrooms, corridors, and other assigned areas according to established standards and procedures.
- Changing Linens: Room attendants change bed linens, pillowcases, and towels, ensuring that guests have fresh linens during their stay.
- Restocking Supplies: They replenish amenities such as toiletries, towels, and stationery items in guest rooms.
- Inspecting Rooms: Before a guest checks in, room attendants ensure that the Room is clean, properly stocked, and in good working order. They reportany maintenance issues to the appropriate department.
Senior Guest Service Associate (S.R GSA) / Room Attendant - RADISSON GREEN
(2022-04 - 2023-04)
- Handling Lost and Found Items: If guests leave items behind in their rooms, room attendants are often responsible for collecting and cataloging these items and ensuring their safe return to the guest or storage.
- Adhering to Safety Standards: Room attendants must follow safety protocols and procedures to ensure the safety of guests and themselves. This may include handling cleaning chemicals properly, using personal protective equipment, and adhering to fire safety regulations.
- Customer Service: While room attendants may not interact with guests as much as other staff members, they still represent the hotel and should be courteous and helpful if guests have questions or requests.
- Maintaining Confidentiality: Room attendants may come across personal items or information about guests during their duties. It is important for them to maintain confidentiality and respect guests' privacy at all times.
Room Attendant - THE URBAN SUITES
(2023-06 - 2023-11)
- Special Requests: Room attendants may need to fulfill special requests from guests, such as providing extra pillows, blankets, or amenities, or arranging for specific room setups (e.g., extra towels, baby cribs).
- Deep Cleaning: In addition to regular cleaning tasks, room attendants may be responsible for periodic deep cleaning tasks, such as shampooing carpets, cleaning upholstery, and dusting hard-to-reach areas.
- Room Inspections: Supervisors may conduct regular inspections of guest rooms to ensure that they meet cleanliness and quality standards. Room attendants may need to address any deficiencies identified during these inspections promptly.
- Inventory Management: Room attendants often keep track of inventory levels for cleaning supplies, amenities, and linen and may be responsible
Senior Guest Service Associate (S.R GSA) - RADISSON GREEN
(2023-12 - 2024-12)
- Staff SENIOR G.S.A
- Quality Control
- Inventory Management
- Scheduling (duty roster)
- Performance Guest Relations
- Health and Safety Compliance
- Communication, problem solving
Housekeeping Supervisor - HOTEL GYANGARH
(2025-04 - 2025-10)
A housekeeping supervisor oversees the housekeeping department, ensuring cleanliness standards are met, managing staff, training new employees, and maintaining inventory of cleaning supplies.
Housekeeping Supervisor - HOTEL SINCLAIRS HOTEL
(2025-11)
- Staff Management & Training: Organizes employee shifts, motivates team members, and provides training on cleaning tasks and sanitation procedures.
- Inspections & Quality Control: Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with company standards.
- Operational Coordination: Assigns duties to room attendants and staff, ensuring smooth workflow and handling staff shortages.
- Inventory Control: Monitors and replenishes cleaning products, guest supplies, and equipment while managing inventory and costs.
- Guest Service: Responds to customer complaints and special requests promptly to ensure satisfaction
