Data Science Professional
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Analyst with 5+ years specializing in Consumer Experience Enhancement, Operations Research, Data Analysis and Fraud Detection ML modeling.
Demonstrated success in delivering impactful insights for Business growth and Leading teams. Extensive experience working alongside Management Teams both onsite and overseas.
Engineered and consistently improved Fraud Detection Machine Learning models to enhance predictability above 94%, effectively identifying users involved in suspicious activities, Contributed to significant cost savings for the company by effectively addressing fraudulent accounts
Enhanced Positive Consumer Experience consistently,Monitoring NPS and User Surveys, Strategized & Developed insights to improve the Consumer ratings above 80%
Analyzed technical challenges through ad-hoc projects, utilizing Agile methodology to facilitate cross-platform discussions & implement alternative solutions, resulting in enhanced customer satisfaction levels
Demonstrated Proficiency in SME area QA monitoring and reporting - Evaluating productivity and resetting expectations to ensure quality
Assisted the cross platform teams in Application testing for operational workflow prior releasing into production environment,
Bot Automation Testing and Development
Spearheading a team to built an word paraphrasing tool using LLMs to help client facing teams to better structure the sentences and vocabulary
MS, Data Science – Research (Merit)
