Vaishali Mundepi

Dedicated and hardworking professional with experience in customer care, billing, front office management, and administrative operations. Skilled in handling patient and customer queries, coordination, billing, and office management with a strong focus on accuracy, efficiency, and customer satisfaction.

Senior Customer Care Executive (Care Companion – Cancer Care Program) - Tata 1mg Healthcare Solutions Pvt. Ltd.

(2024-05 - 2025-12)

• Contacted patients from the database and explained the cancer care program and its support services
• Managed cancer patient accounts and resolved queries via calls, emails, and WhatsApp
• Ensured smooth and satisfactory resolution of patient concerns
• Placed medicine and lab test orders and followed up from order placement to final delivery
• Coordinated between patients and internal departments for timely resolution
• Indirect Sales
• Also has handled the escalation desk

Receptionist – Admin Department - Pneumax Pneumatic India Pvt. Ltd.

(2024-03 - 2024-05)

• Office management and inventory management
• Answered client and vendor calls

Customer Support Executive - Mahajan Imaging & Labs Pvt. Ltd.

(2022-05 - 2023-09)

• Answered customer calls and emails to resolve queries and to provide the information
• Data entry (CRM Software of Salesforce)

Customer Support Executive - House of Diagnostics Pvt. Ltd.

(2021-04 - 2021-12)

• Billing operations
• Answered calls and emails to resolve queries and to provide the information
• Data entry

Billing Department & Front Office Executive - Delhi Pain Management Centre

(2017-04 - 2020-03)

• Billing and basic bookkeeping
• Office management and inventory management
• Data entry
• Answering calls and emails

Master of Commerce - Commerce - IGNOU (2017 - 2019)

Bachelor of Commerce - Commerce - Delhi University (2011 - 2014)

Intermediate - Govt. Girls Senior Secondary School (2011 - 2011)

High School - Govt. Girls Senior Secondary School (2009 - 2009)