Executive Assistant (Remote) at Independent (2023-07 – Present)
- Assisting the Managing Director with scheduling, phone follow-up, preparing agendas, and ensuring deadlines are met efficiently.
- Organize meetings, travel arrangements, events, presentations, documentation, and functions to foster team cohesion to enhance employee engagement.
- Leading a team of 7 virtual executives, driving team performance through regular feedback.
- Update details on the company website and verify social media content management.
- Developed and executed employee recognition programs, resulting in a 15% increase in employee satisfaction.
- Managing general activities related to sales and business development.
- Develop partnerships with industry and secondary education institutions.
- Exceptionally elevated client satisfaction levels by a remarkable 30% through the delivery of superior administrative support and enhanced communication strategies.
International Education Counsellor at Outleap Technologies Private Limited (2022-01 – 2023-06)
- Managed end-to-end international admissions operations across the UK, Ireland, Canada, Australia, Italy, and Dubai, ensuring seamless application processing and compliance.
- Coordinated with students, parents, and university stakeholders through calls, emails, and CRM systems to streamline communication and improve conversion rates.
- Oversaw application workflows including documentation, SOP coordination, and submission tracking, ensuring accuracy and timely delivery.
- Maintained and optimized student data, records, and documentation systems to enhance operational efficiency and reporting.
- Delivered structured support across career planning, application strategy, and visa documentation processes, contributing to a 90%+ visa approval rate and high client satisfaction.
- Stayed updated on global education policies, admission requirements, and market trends to support strategic decision-making.
- Implemented and managed CRM systems, improving lead tracking, pipeline visibility, and overall process automation.
- Administrate day-to-day operations and remote scheduling for executives, optimizing workflows, social media management and ensuring seamless coordination across departments.
- Liaised with global university partners and supported HR/mobility teams in international student placement and documentation.
- Maintained highly organized digital filing systems, improving document accessibility and reducing retrieval time by 50%.
- Orchestrated internal communication improvements and launched feedback programs that increased employee engagement by 25%.
- Worked directly with senior leadership and external institutions to coordinate international operations extend the B2B coordination.
- Manged by supporting students for course and university shortlists, SOP drafts and visa applications.
- Delivered exceptional student service to over 500+ students annually, supporting counseling, university and course selection, travel bookings, documentation and email correspondence with high satisfaction.
Administrative Manager at ACS (P) Ltd (2013-08 – 2021-11)
Growth Path: Administrative Manager (Jan 2018 - Nov 2021), Academic Counselor (Aug 2013 - Dec 2017)
- Administrate day-to-day operations and remote scheduling for executives, optimizing workflows, social media management and ensuring seamless coordination across departments.
- Liaised with global university partners and supported HR/mobility teams in international student placement and documentation.
- Maintained highly organized digital filing systems, improving document accessibility and reducing retrieval time by 50%.
- Orchestrated internal communication improvements and launched feedback programs that increased employee engagement by 25%.
- Worked directly with senior leadership and external institutions to coordinate international operations extend the B2B coordination.
- Managed by supporting students for course and university shortlists, SOP drafts and visa applications.
- Delivered exceptional student service to over 500+ students annually, supporting counseling, university and course selection, travel bookings, documentation and email correspondence with high satisfaction.
