Vaishnavi M R

6+ years in Deal Desk and Revenue Operations, owning the commercial side of contracts end to end: intake, triage, redlines, clause libraries, and making sure billing terms, discounts, ramps, and usage structures are captured precisely and system-ready. I turn manual, human-powered processes into documented, automated workflows.

My numbers: 80+ contracts per week with zero SLA breaches, 25% cost savings in a quarter, 35% faster request-to-signature cycle times, and 18% improvement in deal close rates.

Planning and Analysis Manager, Contract Operations and Deal Desk at SpotDraft (2025-07 – Present)

B2B SaaS | $10M–$50M ARR

• Own day-to-day intake, triage, and routing of customer contract requests in SpotDraft CLM, reviewing commercial redlines and resolving standard changes without Legal involvement, and escalating complex or legal-risk issues when appropriate
• Ensure commercial contract terms are accurately captured and system-ready, maintaining reliable contract metadata across SpotDraft CLM and HubSpot and supporting Finance, Billing, and CS with complete, operationally sound contract details
• Partner with Legal to translate recurring requests into standardised, pre-approved clauses, identify repeat requests that can be incorporated into the clause library, and help operationalise legal playbooks
• Delivered 25% cost savings in a quarter and cut request-to-signature cycle time by 230 hours in a month by turning manual contracting workflows into documented, automated processes at scale

Manager, Deal Desk and Revenue Operations at Whatfix (2023-03 – 2025-06)

B2B SaaS | $50M–$100M ARR

• Owned 80+ contract requests per week with zero SLA breaches, triaging and executing standard commercial changes, driving deals toward signature, and proactively monitoring contract status and key deal milestones
• Captured billing terms, discounts, ramps, price caps, and usage structures with precision across Salesforce and CPQ, ensuring all contract mechanics were bookable, system-ready, and supported by downstream Finance and Billing teams
• Improved close rates by 18% and cut turnaround by 35% by redesigning contract intake and approval workflows in Salesforce CPQ, collaborating with RevOps Systems to validate workflow changes against contract data integrity
• Analysed contracting workflows to identify bottlenecks and inefficiencies, tracked operational metrics including request volume and turnaround time, and designed operational guidelines that reduced recurring exceptions
• Built clause libraries, legal playbooks, and contract templates from scratch, standardising common commercial positions and turning human-powered processes into scalable, documented operating models

Research Analyst, Revenue Operations at Whatfix (2022-09 – 2023-02)

B2B SaaS | $50M–$100M ARR

• Identified 5 systemic commercial process failures, built models to quantify business impact, escalated findings with data-backed recommendations, and drove the changes that resolved them

Sales and Commercial Analyst at Hiver (2020-02 – 2022-09)

B2B SaaS

• Improved client retention by 30%, operational efficiency by 40%, and support efficiency by 60% — developing strong commercial instincts through hands-on deal support, pricing analysis, and cross-functional collaboration with Sales and CS teams

Bachelor of Engineering in Computer Science – AMC College of Engineering,