Vaitheeswaran Thangavel

With over 7 years of expertise in healthcare claims, I have effectively led a team as a subject matter expert, ensuring adherence to client SLAs and TAT. Proficient in resolving queries, handling escalations, and conducting client sessions, I excel in managing MIS, attrition, and shrinkage data to streamline team operations. Skilled in data extraction, validation, and proficient in Excel macros, I am adept at preparing biweekly progress presentations for clients.

My strong leadership and organizational abilities have consistently ensured smooth team operations and client satisfaction.

• Led a team of subject matter experts to ensure compliance with Medicare supplement process payer payment, meeting client expectations in SLA, TAT, and issue resolution.
• Conducted regular refresher sessions and error review sessions to keep the team updated on progress and improve accuracy.
• Oversaw the preparation of monthly MIS reports to track and analyze team performance, presenting the data to the manager for scorecard reviews.
• Monitored and reported daily shrinkage data to effectively manage workforce absence and ensure smooth team progress.
• Compiled and shared monthly attrition data with the manager to maintain a consistently available team that meets client expectations.
• Prepared and delivered biweekly deck presentations on team progress to the client, providing clarification and addressing any queries related to the progress.
• Contributed to the MIS Handling Team, specializing in data-driven insights for workforce management. Played a pivotal role in tracking and analyzing attrition trends, managing EWS, maintaining staffing stacks, and designing dynamic dashboards for leadership review.

Completed B.Sc in Physics in 2016, providing a strong analytical foundation that supports my expertise in healthcare data operations and MIS reporting.