Valentina D'costa

Operations and Administrative Specialist with 10+ years of experience supporting global teams across the US and UK in remote environments. Skilled in CRM management, backend operations, workflow coordination, and data handling, with a strong focus on accuracy and efficiency. Experienced in managing CMS platforms, coordinating cross-functional teams, and maintaining organised systems in fast-paced settings.

Adept at handling non-voice communication, documentation, and process optimisation to ensure smooth day-to-day operations.

Content Writer/Editor & Administrative Support at Pen Paper Dreams (2024-08 – 2026-04)

Managed backend operations, CRM systems, and content formatting for an e-commerce platform

• Managed backend operations including product uploads, CSV updates, and listing management using CMS platforms
• Maintained and updated CRM systems (Salesforce, HubSpot), ensuring accurate and up-to-date records
• Coordinated with merchants via email to gather product details and ensure timely updates
• Handled scheduling and workflow updates to support smooth operational processes
• Edited and formatted AI-generated content, ensuring accuracy, consistency, and proper HTML structure
• Managed data using Google Sheets, maintaining high levels of accuracy and organisation

Content Writer / Admin. & Operations Coordinator at CourseHorse (2015-09 – 2023-09)

Managed provider profiles, coordinated scheduling and backend operations, and supported onboarding

• Managed and optimised 200+ provider profiles using Zoho CRM
• Coordinated scheduling and backend operations for course listings and provider management
• Maintained structured documentation and organised backend files for remote teams
• Conducted data validation and platform checks to ensure accuracy and consistency
• Collaborated with cross-functional teams via Slack and email to streamline workflows
• Generated leads and supported onboarding of new providers
• Provided non-voice support and handled internal queries efficiently

Documentation & Operations Support at Lexvia Inc. (2014-06 – 2015-01)

Processed and maintained legal documentation with high accuracy and confidentiality

• Indexed and organised high-volume legal documentation for efficient retrieval
• Processed and proofread legal documents to ensure accuracy and compliance
• Summarised EBT transcripts for clarity and usability
• Maintained confidential records with a high level of accuracy and discretion

Administrative & Finance Support at Distinct Securities (2013-06 – 2014-05)

Managed financial records, billing claims, and insurance eligibility checks

• Generated invoices and maintained financial records using QuickBooks
• Processed billing claims and ensured complete documentation for submissions
• Conducted insurance eligibility checks and managed claim submissions
• Handled client communication and administrative coordination tasks

Bachelor of Commerce in Banking & Insurance – St. Andrews College of Arts, Science & Commerce