Valiki Shirisha

Shirisha is a Quality Manager/Consultant who has professional work experience of 3 years and over all experience 10 years, worked with several organizations as full-time employee as well as intern which majorly includes Capgemini, Techwave, Cyient Pvt Ltd. Her technical expertise includes process engineering and quality. She is a team player & diligent with good interpersonal & communication skills combined with self-motivation and initiatives.

Senior Consultant at Capgemini (2022-09 – Present)

Quality Manager is associated with an engagement/account to provide support and facilitation for setting up quality processes and metrics in line with contractual requirements and project context for successful delivery.

• Support EMs to set up quality processes and metrics in line with contractual requirements and project context for successful delivery.
• Quantitative analysis of engagement metrics and SLAs along with performance trends.
• Proactive alerts and actions based on deviation from benchmark to mitigate the project risk.
• Drive Corrective and Preventive action at engagement level for low OTACE (Follow up of Client Satisfaction Survey and Feedback).
• Ideation Workshop for team members and leads to generate engagement and customer-specific improvement ideas (Improvements on IEVOVLE ideas.).
• Drive continual improvement through recognition and connect with Continual Improvement Champions.
• Support Engineering tools proliferation.
• Enhance Process and Practice training to build team competency at engagement level.
• Support Internal Quality Audits / External Audits for successful external ISO certification and CMMI assessment.
• Engagement Health Assessment on Engineering and SDLC parameters
• 0.50% tagged with 15 (North American) Projects as Delivery Quality Manager to perform various QMS activities (PGP, Skill Matrix & Training Plan, Training Tracking, Risk, Issue and Opportunity Mgt, Metrics report preparation, RCA, Defect tracking)
• 0.25% Quality Partner –Facilitate new projects, audit verification, findings, and closure.
• Ensuring with PM to work on the Rapid Start and DQA facilitation for new projects with TCV more than 1+mn USD.
• 0.25% Metrics Setup/ Walkthrough, Metrics Review and approve - on monthly (Waterfall, Maintenance, Agile, SupportProduction)
• For support projects (RCA)- detailed analysis on trends on AET, ticket volume, productivity(30+Projects)
• External Audit (ISO 9K & CMMI), Internal Audit Preparation
• Perform Project Health Assessment Analysis on monthly basis.
• PGP/SGP Walkthrough/ reviews and QMS activities.

PMO at Tech wave (2020-09 – 2022-09)

2+ years of experience as Quality Executive

• Quality Partner –Facilitate new projects, audit verification, findings, and closure.
• Auditor (IQA, Smart Audit)-Plan audit, prepare report.
• Initiatives (CT Engage, Risk analysis, productivity, root cause)
• External Audit (ISO 9K, CMMI)
• QMS Release, Quality SOP.
• Follow up of CSAT and Feedback.
• Conducted Audit.

Process Engineer at Cyient (2015-04 – 2020-09)

5 Years of experience as process engineer.

Responsibilities included ensuring readiness with required artifacts, informing teams about audit objectives and scope, ensuring availability of key resources, shadowing auditors, working on corrective actions, and reviewing customer-supplied purchase orders and contracts. ITIL- Incident Management professional with extensive experience managing end-to-end incident workflows, Strong expertise in root cause analysis, stakeholder communication, SLAs, and coordination with cross-functional teams.

• Ensure the Readiness with all the required artifacts.
• Inform the team about the objective and scope of the audit.
• Ensure the availability of the key resources for the audit.
• Shadow the Auditor and record the findings and observations.
• Work on the corrective actions and close the findings.
• Review the completeness of the customer-supplied purchase orders/Contracts/Sow/Agreements/Rate
• Train & make the team understand the importance of standards.
• Explain the standards applicable in the projects.
• Make them understand how these processes help us improve the quality and productivity.
• Ensure teams are in-line and comply with the requirements for performing periodic checks.
• Major Incident Coordination
• Managing critical IT incidents ensures timely resolution and communication.
• Driving coordination across L1/L2/L3 teams to restore services efficiently.
• Preparing and delivering incident reports, RCA summaries, and stakeholder updates.
• Monitoring adherence to SLAs and implementing corrective actions when needed.
• Leading major incident bridges ensuring minimal downtime and high service availability

MCA in Master of Computer Applications – Vasthalya Institute of Science & Technology, Anantharam, Bhongir (2010)