Vallem Anuradha

Results-driven IT Support Engineer with 4 years of experience in providing technical support, troubleshooting, and maintaining IT systems. Proficient in Office 365 administration, Windows environments, and network troubleshooting. Strong track record of resolving user issues efficiently, ensuring minimal downtime and improved productivity.

Analyst at HCLTech (2022-07 – 2026-08)

• Provided technical support to 100+ end users by resolving hardware, software, and network issues
• Installed, configured, and maintained Windows operating systems and business applications
• Managed Office 365 services including Outlook, Teams, and OneDrive troubleshooting
• Handled Active Directory tasks such as user account creation, password resets, and access management
• Performed network troubleshooting for LAN/WAN/VPN connectivity issues
• Used ticketing systems to track, prioritize, and resolve incidents within SLA timelines
• Delivered remote support using RDP and other remote tools for quick issue resolution
• Collaborated with cross-functional teams to resolve critical IT incidents
• Reduced system downtime by proactively identifying and fixing recurring issues

B.Tech – Chaitanya Bharathi Institute of Technology (2022)