Vamshi Bharath

Customer service professional experienced in subscription and billing support, skilled at resolving issues with empathy and clarity. Strong communicator focused on maintaining customer satisfaction while enforcing policies. Seeking new opportunities to apply my expertise and contribute to exceptional customer experiences.

Customer Service Agent - DAZN Software pvt.Ltd - Hyderabad

(2024-04)

• Handle customer inquiries related to DAZN subscriptions, billing, and technical issues via phone, email, and chat.
• Assist customers with account management, including subscription upgrades, cancellations, and renewals.
• Troubleshoot streaming issues and provide guidance on device compatibility and service activation.
• Process refund requests and explain company policies regarding charges and promotions clearly and professionally.
• Collaborate with internal teams to resolve complex issues and ensure timely follow-up with customers.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Provide personalized support to enhance customer satisfaction and retention.
• Stay updated on DAZN's products, offers, and changes to provide accurate information.
• Handle escalations with patience and professionalism, aiming for swift resolution.
• Promote a positive brand image by delivering consistent, courteous, and solution-oriented service.

Process associate - Matrix IT Solutions private Limited

(2022-02 - 2024-09)

• Handle inbound customer calls promptly and professionally, addressing inquiries and concerns.
• Assist customers with bookings and provide detailed information on available discounts, pricing, and menu options.
• Communicate company policies and offerings clearly to meet customer needs.
• Strive to satisfy customers while adhering to company norms and guidelines.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues efficiently, escalating when necessary to ensure a positive experience.

Bachelor of Technology - EEE - Christu Jyothi engineering college (2012-06 - 2016-05)

Intermediate - M.P.C - Nava Vignana Bharathi junior college (2010-06 - 2012-04)

Secondary Education - ST Mathew's High School (2009-06 - 2010-04)