Vamshi krishna Reddy

Java Application Support Engineer with 3+ years of experience in L2/L3 production support, incident management, and troubleshooting web applications. I am skilled in Java, Spring Boot, Micro services, REST APIs, Oracle SQL, AWS, Web Logic, Jenkins, and CI/CD pipelines. Experienced in RCA, application monitoring, deployment support, vulnerability remediation and resolving critical P1/P2 incidents within SLA timelines.

Strong expertise in debugging, log analysis, cross-functional collaboration, ITIL processes, and ensuring high application availability and stability.

Software Engineer - Cognizant Technology Solution - Hyderabad

(2025-10)

Client: Medtronic

• Led Site Minder to Microsoft Azure Authentication & Authorization Migration for enterprise web applications, supporting IAM team for modernization and Account AD, SSO integration, resulting in approximately $1M annual infrastructure cost optimization.
• Worked on Application Security & Vulnerability Remediation by resolving findings from Cloud Guard and Contrast Security, improving application compliance and security posture. Successfully migrated applications from Argo Quarantine to Argo Production Cluster after security validation.
• Implemented application changes, feature enhancements and bug fixes in Java, Spring Boot applications following organizational Change Management processes.
• Supported application deployments, release management activities and change implementations using Jenkins, GitLab CI/CD, and Web Logic Admin console.

Junior Software Engineer - Cognizant Technology Solution - Hyderabad

(2023-10 - 2025-09)

Client: Medtronic

• Provided L2/L3 Production Support for Web Applications Java /Spring Boot enterprise health care applications used by global users of Medtronic, ensuring 99.9% application availability and SLA adherence by collaborating with cross-functional teams to resolve production incidents.
• Performed Production Monitoring, Incident Management, Root Cause Analysis (RCA), Defect and Log Analysis troubleshooting using technologies like Java, Spring Boot, SQL, REST APIs, and tools such as WinSCP, Grafana, Service Now, and AWS, reducing recurring production issues and improving system stability.
• Developed and published Knowledge Base (KB) articles integrated with GenAI-based self-service support tools enabling faster issue resolution, improving user experience and significantly reducing support tickets count.
• Contributed to AI-Driven Automation Initiatives by implementing automated Service Request workflows for application access management, minimizing manual operations, improving operational efficiency and reducing ticket inflow.

Program Analyst Trainee - Cognizant Technology Solution - Chennai

(2022-12 - 2023-09)

• Managed incidents, service requests and problem tickets through Service Now while adhering to ITIL processes and defined SLA targets.
• As a Trainee, Completed training in Enterprise Java Development, Production Support and Software Life Cycle.

Bachelor of Technology - Vardhaman College of Engineering (2018-07 - 2022-08)