Vamshi Romala 9

Operations Executive at DeskDyne (Yagy Tech Pvt. Ltd.) managing daily cafeteria operations across 4+ corporate sites. Coordinate site requirements, resolve escalations, and ensure consistent, efficient service delivery. Skilled in multi-site operations, customer service, process improvement; MBA in FinTech.

Resolution Generalist at IKEA (2024-10 – 2025-05)

• Handled ~10 customer cases per day across chat, email, and video, consistently meeting SLAs and improving CSAT by an estimated ~10%.
• Resolved high-value escalations, including a top recovery of ₹25,00,000, using conflict management and de-escalation techniques to protect at-risk relationships and reduce repeat complaints.
• Balanced exceptional customer experience with operational cost efficiency while sharing product insights with the team to support sales and resolution quality.

Operations Executive at DESKDYNE — YAGY TECH PVT. LTD. (2026-05 – Present)

• Managed day-to-day cafeteria operations across 4+ corporate sites, ensuring smooth on-site service and efficient kitchen workflows.
• Coordinated inventory and vendor requirements to keep canteens fully stocked while reducing food wastage by an estimated 5-10%.
• Identified process gaps in kitchen and billing operations, implementing simple best practices that reduced operational issues and downtime.

Master of Business Administration in FinTech – KL UNIVERSITY GBS (2023 – 2025)

Bachelor of Science in MECS – BHAVANS VIVEKANANDA DEGREE COLLEGE, OSMANIA UNIVERSITY (2020 – 2023)