Vandana Jain

Results-driven Senior Associate with over 3 years of experience supporting Google operations through Wipro. Skilled in account reviews, quality auditing, process compliance, stakeholder management, workflow optimization, and quality assurance. Proven ability to maintain high accuracy standards, improve operational efficiency, and ensure adherence to organizational policies and quality benchmarks.

Senior Associate - Wipro (Client: Google)

(2022-10)

• Handled sensitive or disturbing content professionally while ensuring policy compliance.
• Trained in Account Approval, PLDR, AdMob, Ad Spam and PI Scrubbing.
• Adapted quickly to policy updates and new moderation workflows.
• Collaborated effectively with peers, QA teams, and team leads to maintain moderation quality.
• Reviewed and moderated content in multiple languages as per platform guidelines.
• Collaborated with managers and teams to improve operational efficiency.
• Audited publisher support tickets to improve accuracy and reduce errors.
• Met daily and weekly productivity targets while reviewing Google Sites content.
• Investigated and resolved issues related to content uploaded by publishers.
• Reviewed tickets related to child safety content in accordance with policy and legal requirements.
• Ensured adherence to company guidelines while moderating online forums and social platforms.

B. Pharm - Vikas College of Pharmaceutical Sciences (2019)

Siddhartha Junior College (2014)

Baby Moon High School (2012)