General Manager Training (Learning and Development) - NIIT Limited
(2017-01)
Spearheading the enterprise-wide talent development strategy, aligning leadership capability building and workforce upskilling initiatives with long-term business objectives and organizational growth priorities.
- Architecting and leading high-impact learning ecosystems, including Sales Academy, Technology Academy, and Leadership Development Programs, strengthening the talent pipeline and preparing future-ready leaders across business units.
- Designing and deploying data-driven leadership development interventions for mid and senior management, integrating behavioral competency frameworks, executive coaching, and experiential learning—resulting in measurable improvements in engagement and leadership effectiveness.
- Driving innovative digital learning transformation by conceptualizing and launching AI-enabled platforms such as the NAIRA Learning App and the NIIT Learning Portal, enabling personalized learning paths, microlearning, role-based training, and scalable knowledge repositories.
- Partnering with business leaders to diagnose organizational capability gaps and develop blended learning solutions combining workshops, e-learning, simulations, and on-the-job projects to accelerate skill adoption and behavioral transformation.
- Establishing robust talent governance frameworks and succession planning programs, identifying critical roles, defining career pathways, and implementing Talent Readiness initiatives to ensure leadership continuity and workforce resilience.
- Led strategic learning ROI measurement and performance analytics by integrating training metrics, program evaluations, and post-baseline performance indicators to demonstrate tangible business impact, achieving over 70% growth in learning adoption and improving competency maturity levels from Level 2 to Level 3.5.
- Contributing to strategic pre-sales and solutioning engagements, crafting customized learning and capability development proposals while managing LMS platforms and quality monitoring systems to drive operational excellence and maintain 85%+ service quality benchmarks.
Senior Manager Training - CPM India Pvt Ltd
(2014-01 - 2017-12)
Led L&D strategy for retail and field teams, aligning capability programs with business performance goals.
- Launched Retail Induction School delivering role-based onboarding to accelerate new hire readiness.
- Designed custom learning solutions with business leaders to address skill gaps and improve sales effectiveness.
- Managed L&D vendors, budgets, and governance frameworks to ensure cost-efficient, high-impact training delivery.
Service Delivery Head - Centum Learning
(2013-01 - 2014-12)
Led training delivery operations for North & East regions, managing large client learning programs.
- Designed custom learning frameworks and capability solutions aligned to client business needs.
- Drove innovative learning solutioning to improve workforce productivity and training impact.
- Managed P&L, cost optimization, and trainer utilization to achieve revenue and efficiency targets.
Manager Training - Unitedlex
(2011-01 - 2013-12)
Managed end-to-end learning lifecycle including TNA, instructional design, delivery, and training impact evaluation.
- Built data-driven learning frameworks using quality audits, client feedback, CSAT, and sales metrics to refine training strategy.
- Designed competency frameworks and targeted learning solutions to close skill gaps and improve productivity and service quality.
Assistant Manager Training - Intelenet Global Services
(2009-01 - 2011-12)
- Led process training and capability development initiatives, integrating performance monitoring to enhance team productivity and operational efficiency.
Assistant Manager Training - WNS Global Services
(2006-01 - 2009-12)
- Designed training roadmaps for communication, process, and behavioral skills to strengthen team capability.
- Implemented quality improvement initiatives by aligning training with operational quality benchmarks.
- Led performance management, coaching, and feedback systems to enhance employee productivity and skill development.
Domain Trainer - Hero Mindmine
(2002-01 - 2006-12)
- Designed and delivered sales, customer service, and communication training programs for corporate clients.
- Conducted training needs analysis, academic audits, and performance reporting to improve learning effectiveness.
